Position Summary
In this leadership role, the Food & Beverage Outlets Supervisor will support day‑to‑day Food & Beverage operations, ensuring exceptional service delivery while motivating and guiding a high‑performing team. The ideal candidate is passionate about hospitality, solution‑oriented, and thrives in a fast‑paced environment.
Pay Scale: $50,000.00 - $55,000.00 yearly
Work Location: In Person, 8500 Warden Avenue, Markham Ontario
Job Type: Full Time
Reports to: Food & Beverage Outlets Manager
Key Responsibilities
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Maintain exceptional customer service standards across all F&B outlets to enhance guest satisfaction and support revenue growth.
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Assist with menu development, marketing initiatives, service enhancements, and team incentive programs.
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Contribute creative ideas to improve service quality, efficiency, and profitability.
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Resolve guest and colleague concerns professionally and effectively.
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Participate in the recruitment, training, scheduling, and supervision of F&B service staff.
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Provide strong leadership through communication, coaching, and positive reinforcement.
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Assist in managing labour expenses in accordance with productivity guidelines.
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Lead and support a team of dedicated professionals to deliver consistent, high-quality guest experiences.
Requirements
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Minimum two years of Food & Beverage leadership experience, preferably in a unionized hotel environment.
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Post‑secondary diploma or certificate in Hospitality Management or a related field.
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Strong communication, interpersonal, and leadership skills.
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Knowledge of food, wine, spirits, and common culinary terminology.
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Valid Smart Serve certification.
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Flexible availability, including mornings, evenings, weekends, and holidays.
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Demonstrated commitment to exceptional customer service and attention to detail.
Hilton Toronto/Markham Suites is an Equal Opportunity Employer and values diversity in the workplace. As such, all applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristics protected by the Human Rights Code.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Human Rights Code, Hilton Toronto/Markham Suites will provide accommodations to applicants with disabilities through the recruitment, selection and/or assessment process upon request. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.
We would like to thank all applicants for their interest, however, only those who are legally eligible to work in Canada will be considered and only those selected for an interview will be contacted.
This job posting is for an active existing vacancy in the Food & Beverage Department.
Our company has an accommodation process in place for applicants with disabilities. Accommodations are available upon request at all stages of the recruitment and selection process.
