A new Provincial Emergency Communications Centre South location is coming to Regina, and CanOps is looking for experienced leaders who want to be part of its launch.
While the facility and supporting infrastructure are being established by our public safety partners, CanOps is focused on building the team that will bring the centre to life. This is a unique opportunity to join the founding team and help shape the culture, operational standards, and employee experience from the very beginning.
As a Platoon Supervisor, you will provide leadership, direction, and support to Public Safety Communicators while helping ensure the effective operation of PECC South and its systems. You will play an important role in coaching staff, supporting operational readiness, and fostering a professional, service-focused environment that supports emergency responders and the public across Saskatchewan.
If you are a confident leader who thrives in a fast-paced environment, enjoys developing people, and is excited by the opportunity to help establish a new operation, we'd like to hear from you.
Why Join CanOps?
As part of the PECC South launch team, you'll have the opportunity to:
- Join the founding team of Saskatchewan's newest Provincial Emergency Communications Centre.
- Help shape the culture and operational excellence of a new communications centre.
- Lead and mentor Public Safety Communicators in a rewarding public safety environment.
- Work alongside dedicated professionals committed to public service.
- Receive comprehensive paid training and ongoing development opportunities.
- Contribute to a growing organization focused on service excellence, collaboration, and continuous improvement.
POSITION SUMMARY:
As a Platoon Supervisor, you will provide leadership, direction and support to Public Safety Communicators while helping ensure the effective operations of the PECC South location and its systems. In this role, you will lead emergency communications services responsible for answering 9-1-1 calls across Saskatchewan communities and dispatching multiple fire and rescue agencies. You will play a key role in advancing a service delivery model designed to support future growth and potential expansion into law enforcement and police communications services.
In this position, you will apply quality control and due diligence practices within CanOps operating parameters, support compliance with legislation and regulatory requirements, and provide operational direction under the delegated authority of the Communications Centre Operations Manager.
Platoon Supervisors work a rotational schedule consisting of days, nights, weekends, and statutory holidays with their assigned platoon.
PRIMARY RESPONSIBILITIES AND DUTIES:
Leadership
- Lead, monitor, and supervise employees in support of organizational goals and operational excellence.
- Foster a positive team environment that encourages collaboration and open communication.
- Promote a culture of integrity, professionalism, accountability, and innovation.
- Identify and communicate issues that may affect operations or organizational objectives.
Supervision
- Provide day-to-day supervision and direction to operations staff.
- Ensure operational readiness through effective staffing and oversight of activities.
- Monitor operational performance and prioritize public and responder safety.
- Support adherence to operational procedures and service standards.
- Participate in performance management and employee development activities.
- Support management through meetings, projects, and operational initiatives.
- Ensure employees understand and comply with policies and procedures.
- Maintain working knowledge of operational systems and technology.
Risk Management
- Monitor operational equipment and report deficiencies as required.
- Support quality assurance activities, including coaching, feedback, call review, and compliance monitoring.
- Recommend improvements to policies, procedures, and operational practices.
- Communicate operational issues and provide reports to management as required.
QUALIFICATIONS:
- Grade 12 diploma or equivalent.
- Ability to work in Canada.
- Minimum four years of experience in emergency communications, public safety, emergency response, or a related operational environment.
- Demonstrated ability to lead, influence, and support team performance in a fast-paced operational environment.
- Ability to type a minimum of 35 words per minute accurately.
- Strong computer proficiency and the ability to learn and navigate multiple software systems.
- Excellent verbal, written, and interpersonal communication skills.
- Successful completion of a hearing assessment.
- Valid Class 5 driver's license.
- Access to reliable transportation.
- Ability and willingness to travel as required.
- Successful completion of a Criminal Record Check.
- Successful completion of additional background screening, assessments, and verification processes as required for the position.
ASSETS
- APCO Communications Centre Supervisor certification.
- APCO Public Safety Telecommunicator Certification.
- Leadership experience within a public safety or emergency communications environment.
- Post-secondary education.
COMPETENCIES:
Successful candidates will demonstrate:
Leadership & People Development
- Builds trust and credibility with employees.
- Effectively coaches, mentors, and develops staff.
- Encourages accountability and high performance.
- Creates an engaged and respectful work environment.
Decision-Making & Problem Solving
- Analyzes information effectively and makes sound decisions.
- Remains calm and effective in high-pressure situations.
- Balances operational priorities while maintaining public and responder safety.
Communication
- Communicates clearly, confidently, and professionally.
- Uses active listening and sound judgment.
- Navigates difficult conversations with tact and professionalism.
Adaptability & Resilience
- Supports organizational growth and change.
- Maintains effectiveness in evolving operational environments.
- Demonstrates resilience and professionalism during challenging situations.
Quality & Operational Excellence
- Promotes accuracy and compliance with operational procedures.
- Supports quality assurance and continuous improvement initiatives.
- Maintains a strong focus on service delivery and operational readiness.
Professionalism & Integrity
- Demonstrates ethical decision-making and accountability.
- Maintains confidentiality and public trust.
- Consistently models organizational values and expectations.
TRAINING
CanOps is committed to setting employees up for success through comprehensive paid training.
Training for successful candidates will primarily occur in Prince Albert, Saskatchewan, and is expected to last approximately 16 weeks. During training, employees will:
- Receive their full rate of pay.
- Be reimbursed for approved travel-related expenses, including mileage, accommodations, and meals.
- Receive the knowledge, skills, and practical experience necessary to succeed in the role.
- Work alongside experienced communications professionals and operational leaders.
Candidates must be willing and able to travel to Prince Albert for training. Following onboarding, occasional travel may be required for operational activities, meetings, projects, and organizational initiatives.
WORKING CONDITIONS
Location: Provincial Emergency Communications Centre South, Regina, Saskatchewan.
Hours of Work: 2,080 hours annually. Initial training is conducted Monday to Friday during regular daytime business hours. Upon successful completion of training, shift work consists of 12-hour shifts on a rotation, including days, nights, weekends, and statutory holidays.
Travel Requirements: Regular travel to Prince Albert will be required during training. Occasional travel may also be required following training to support operational and organizational needs.
Physical Demands: This role requires extended periods of sitting and working in a high-paced, focused, technology-driven communications centre environment.
Only candidates selected for further consideration will be contacted.
Pay: $100,717.50-$121,238.52 per year
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Work Location: In person
