BMW Durham is excited to announce an opening for a BDC Coordinator in our Service Department. If you are passionate about providing exceptional customer service and thrive in a dynamic environment, we want to hear from you!
Key Responsibilities
- Coordinate all incoming and outgoing service appointments, ensuring optimal scheduling to maximize productivity and minimize downtime for service teams.
- Manage incoming internet appointment requests efficiently by promptly reviewing and organizing requests, maintaining clear communication with clients to confirm details and address any inquiries.
- Set up service appointments directly with clients, providing thorough information about services offered, pricing, and scheduling options to ensure a smooth booking experience.
- Follow up with clients daily to ensure satisfaction with services rendered, addressing any concerns or feedback they may have, and implementing solutions to enhance their experience.
- Maintain accurate records of appointments and client interactions in the database, ensuring all information is up-to-date and easily accessible for future reference.
- Collaborate with service team members to relay appointment details and any specific client requirements, ensuring that service delivery meets established standards.
- Recommend and implement strategies to promote service retention, including special offers, reminders for recurring appointments, or personalized follow-up communications.
- Assist in analyzing service appointment data to identify trends, areas for improvement, and opportunities to enhance operational efficiency and customer satisfaction.
- Stay informed about new services or changes in policies that may affect service appointments, ensuring that clients receive the most current information and support.
- Handle client inquiries and resolve issues related to service bookings or complaints, demonstrating excellent problem-solving skills and maintaining a positive client relationship.
Job Requirements
- A customer-focused mindset with a passion for service.
- Strong organizational skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to work effectively in a team-oriented environment.
- Experience with CDK is a plus
- Valid G Driver's Licence with a clean driving abstract
If you’re ready to take the next step in your career and be part of a great brand, we would love to talk to you!
This position offers bonus opportunities of up to $ 20,000 per year.
Our Company is committed to being responsive to the diverse needs of its employees, customers and others, including those with disabilities, by striving to prevent and remove barriers to accessibility. The Company will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs.
Status: Active Vacancy
This posting reflects a current job opening. We are actively recruiting qualified candidates to fill this position.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- Vision care
Experience:
Licence/Certification:
- Ontario G Driver's Licence with clean abstract (required)
Work Location: In person
