What We Will Ask of You:
As a key member of Quality Assurance and Specialized Services team, our Adult Case Manager (ACM) plays an important role. On most days you’ll be providing specialized case management support and oversight within the province of Ontario. You’ll be engaging with service users and service providers through regular communication and check in meetings to ensure identified goals are met and adjusted to changing support needs, administrative needs, as well as providing financial oversight of individualized funding through monitoring submissions of service user invoices and expenses. The ACM ensures the OPR supports for service users maintains multiple legislative requirements within Ministry of Children, Community and Social Services (MCCSS), Quality Assurance Measures (QAM) and Serious Occurrence reporting (SOR) requirements. The ACM collaborates with the Program Manager, Team Lead, Adult Case Managers & Transitional Age Youth Coordinators and team to ensure that evidence based best practices are followed and quality service is delivered while enhancing the overall quality of life and independence for individuals accessing services.
Primary Responsibilities:
- Provide specialized case management support and oversight to adults living with a developmental disability residing within the province of Ontario receiving individualized adult funds through Ministry of Children, Community and Social Services (MCCSS).
- Ensure all Canopy and Outside Paid Resources (OPRs) Quality Assurance Measures (QAM) activities operate within relevant legislation and best practice integration within agency adult services to achieve legislative compliance, maintain the ability to provide service delivery and achieve agency goals.
- Develop Individual Support Plans (ISP)s and attend meetings hosted by OPRs and other meetings as appropriate.
- Act as a resource and support to external staff and Program Managers regarding QAM and ACM inquiries.
- Monitor monthly expenditures and track expenditures for clients.
- Complete SORs for Canopy and all associated OPRs.
Qualifications:
- College Diploma in Social Sciences or equivalent work experience.
- 3 + years of experience of direct support experience in a residential setting.
- Registered Social Service Worker designation is considered an asset.
- Case Management experience is considered an asset.
- Working knowledge of Serious Occurrence reporting guidelines.
- Direct experience working with people with an intellectual disability or equivalent.
- Valid G-Class driver’s license for the Province of Ontario, access to reliable transportation and have valid proof of automobile insurance with driving for business purposes and a minimum liability of two million dollars
Who We Are:
About Us:
We are proud to be located in Peterborough, Ontario, known traditionally as Nogojiwanong, an Anishinaabemowin word meaning “place at the foot of the rapids.” Nestled along the Otonabee River — “the river that beats like a heart” — Peterborough is a place of natural beauty, cultural richness, and deep history.
We respectfully acknowledge that our work takes place on the traditional territory of the Mississauga Anisinaabeg and Chippewa Nations under Williams Treaty #20, signed in 1818 and 1923. This land is part of the territory of the Williams Treaties First Nations, including Curve Lake First Nation, Hiawatha First Nation and Alderville First Nation.
Who We Are:
At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to individualized supports, resources, and specialized clinical services.
Taking an individualized approach, we recognize that everyone’s abilities and circumstances are unique, and that they require different supports or solutions to achieve their best quality of life. Our skilled staff work together as a team. Through creativity, strong communication, and collaboration, they empower and inspire confidence in those we serve. We are a capacity building organization. Through planning, evidence-based approaches and proactive measures, we form a stable foundation in the lives of those we support. With knowledge and expertise, we play a part in strengthening our community and its people.
Our primary service area extends across five regions – Northumberland, Peterborough, Kawartha Lakes, Durham, and Haliburton – and is expanding virtually and physically to reach new areas. With a growing team of over 80 dedicated staff, we work with individuals of all ages to support them in different stages of their lives.
At Canopy Support Services, people are listened to, supported, and empowered. We find individualized solutions that build on strengths, and are inspired by best practice and rooted in community. Together, we build capacity, forming a stable foundation in the lives of those we support.
Our Commitment to Reconciliation: We strive to build respectful relationships with Indigenous communities and incorporate Indigenous perspectives into our workplace culture.
What We Can Offer You:
- Being a part of an engaged and caring work place.
- Contributing to our Strategic Directions and FOCUS Accreditation standards.
- Strong work/life balance with a work week of 35 hours.
- Defined Benefit Pension Plan and competitive benefits package.
- An agency culture founded on our core values of Innovation, Safety, Inclusivity, Transparency and Excellence.
We look forward to having a person who shares our passion and commitment to developmental services join us!
How You Can Join Our Team:
If you’re interested in working with us to better your community, then please click Apply now - https://careers.risepeople.com/canopy-support-services/en/10578_adult-case-manager,-qass-contract to complete your application!
We will review applications as they are received until we find our successful candidate. We thank you for your interest and those selected to participate in the selection process will be contacted. Accommodation in accordance with applicable legislation will be provided for all employment related activities.
Canopy Support Services highly values and actively encourages applications from qualified candidates from diverse backgrounds. We are committed to fostering an inclusive, equitable, diverse and accessible workplace that values and celebrates the unique contributions of every individual.
Job Type: Full-time
Pay: From $56,876.88 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home
Experience:
- direct support in a residential setting: 3 years (required)
Licence/Certification:
- Class G & drive in Ontario, valid insurance $2m liability (required)
Work Location: In person
