At MedRay, we make a positive difference in the lives of others every day. Our team is dedicated to providing compassionate care and exceptional service that we would want for our loved ones. Join us in our commitment to excellence and professionalism.
About the Role
We are seeking an enthusiastic, organized, and professional Clerical Supervisor to join our team. This is a permanent, full-time position that supports the Clerical Manager with the day-to-day coordination of the Clerical department.
The Clerical Supervisor plays an important role in supporting clinic operations, staff scheduling, training, patient services, billing coordination, and departmental communication. This role is ideal for someone who enjoys working in a fast-paced healthcare environment and supporting a collaborative team.
Key Responsibilities
Responsibilities include, but are not limited to:
- Support the onboarding, training, and development of clerical staff
- Assist with staff scheduling and ensuring appropriate department coverage
- Oversee and support patient appointment bookings and daily clerical workflows
- Communicate scheduling, booking, and operational updates to staff and management
- Support billing accuracy by liaising with accounting and MSP as needed
- Monitor inventory and coordinate ordering of clinic supplies when required
- Respond to patient inquiries and concerns in a professional and timely manner
- Assist with reports, data accuracy, and maintaining patient confidentiality
- Identify opportunities to improve clerical processes and patient service
About You
You are a highly organized, professional, and dependable individual who thrives in a busy healthcare environment. You bring strong communication skills, leadership ability, and a patient-focused approach to your work.
You are confident supporting a team, managing competing priorities, and helping create a respectful and collaborative workplace.
Requirements
- Previous experience in a medical office, clinic, or healthcare environment required
- Previous supervisory, team lead, training, or scheduling experience considered an asset
- Diploma or certificate in Medical Office Administration required
- Proficiency with computers and electronic medical record systems
- Familiarity with PACS, RIS, MSP billing, or medical imaging workflows considered an asset
- Strong communication, multitasking, and organizational skills
- Ability to maintain confidentiality, professionalism, and diplomacy
- Strong attention to detail and ability to work under pressure
Compensation and Benefits
MedRay offers a supportive work environment and a comprehensive rewards package, which may include:
- Competitive hourly wage
- Comprehensive health benefits for eligible employees
- RRSP contributions for eligible employees
- Annual incentive plan based on company performance
- Up to four weeks of paid vacation for full-time employees in the first year
- Flexible work hours to support work-life balance
- Employee and Family Assistance Program
- Up to ten Care Days per year for personal or family needs
- Team-building events and a collaborative workplace culture
Pay: $40,000.00-$50,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Do you have a Medical Office Assistant certificate?
Work Location: In person
