Director of Infrastructure Operations
Summary
Inovatec is hiring a Director of Infrastructure Operations to lead the people, practices, and platforms behind our cloud and product infrastructure.
You will be accountable for the reliability, scalability, security, and cost-efficiency of the cloud platforms that power our SaaS products and the financial institutions we serve. You'll lead a team spanning Cloud Infrastructure Engineers, and Administrators, partnering closely with the Cloud Infrastructure Architect, Product Engineering team, IT, Security and Compliance, and Product Operations to ensure our infrastructure scales with the business.
Reporting to the CIO, you will align infrastructure execution to enterprise technology strategy and the CIO’s roadmap, while owning the team, the operating rhythm, and day-to-day delivery.
What You’ll Do
Leadership, Management & Accountability (LMA)
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Provide direct people leadership for the Cloud Infrastructure team (Cloud Infrastructure Engineers and Administrators), owning hiring, coaching, performance, development, and team health
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Set clear expectations, priorities, and accountabilities through a structured operating cadence (1:1s, team rituals, quarterly goals)
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Align with the CIO on enterprise technology strategy, translating direction into executable team plans and delivery outcomes
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Partner with the Cloud Infrastructure Architect to operationalize architectural direction across the team
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Foster a culture of ownership, automation-first thinking, and engineering excellence
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Champion intent-based leadership, growing autonomy, decision-making, and technical depth within the team
Infrastructure Strategy & Operating Model
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Translate the CIO’s enterprise technology strategy into an infrastructure operations roadmap with clear outcomes and milestones
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Mature governance, standards, and repeatable processes for Infrastructure change and release management
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Champion cross-functional alignment to enable scalable, secure delivery
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Improving the team’s documentation discipline, including knowledge base standards, runbooks, and training material aligned with ITIL practices
Cloud Platform Operations
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Oversee the operation of our Azure-native cloud platform (and adjacent cloud services), including availability, performance, and cost
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Mature infrastructure change management and continuous reliability improvements
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Continually drive infrastructure-as-code (IaC) and automation as the default way of working
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Maintain and evolve deployment patterns, environment standards, and platform guardrails
Product Infrastructure & SDLC Enablement
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Oversee the CI/CD pipelines and product delivery infrastructure that support the SDLC
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Partner with Development, QA, and Product Operations to remove SDLC bottlenecks and accelerate safe delivery
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Drive automation across build, deploy, and environment provisioning
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Ensure product infrastructure meets performance and scalability requirements
Client Environment Management
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Oversee client environment setup, provisioning, and lifecycle management for new and existing customers
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Lead infrastructure changes tied to client onboarding, expansion, and contractual commitments
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Ensure client environments meet agreed-upon performance, availability, and security standards
Security, Compliance & Risk
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Ensure infrastructure aligns with external compliance controls and audit requirements
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Embed secure-by-design, least-privilege, and identity-driven practices across the platform
