Overview
We are seeking a professional and bilingual Mandarin-speaking bank receptionist to join our team. This role is essential in providing exceptional customer service, managing administrative tasks, and ensuring smooth front desk operations. The ideal candidate will possess strong organizational skills, excellent communication abilities, and experience with office software and clerical duties. Fluency in Mandarin is required to effectively assist our diverse clientele and facilitate clear communication within the bank.
Duties
- Greet clients and visitors warmly, providing professional front desk support
- Manage multi-line phone systems, directing calls efficiently and courteously
- Handle data entry tasks accurately using Microsoft Office, Google Workspace, and QuickBooks
- Perform clerical duties such as filing, photocopying, and maintaining organized records
- Assist with customer support inquiries, ensuring prompt and friendly service
- Support administrative functions including appointment scheduling and document proofreading
- Maintain a clean and organized reception area to create a welcoming environment
- Support bookkeeping and basic financial recordkeeping as needed for the branch
- Collaborate with team members to ensure efficient daily operations and excellent customer experience
Qualifications
- Fluency in Mandarin and English is required; additional language skills are a plus
- Prior office experience, particularly in customer service or front desk roles
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and basic computer skills
- Experience with QuickBooks or bookkeeping software is preferred
- Strong organizational skills with attention to detail and accuracy in data entry and proofreading
- Excellent phone etiquette and communication skills for handling multi-line phone systems and customer interactions
- Ability to multitask efficiently in a fast-paced environment while maintaining professionalism
This position offers an opportunity to work in a dynamic environment where your language skills and administrative expertise will be valued. We seek motivated individuals committed to delivering outstanding service while supporting the operational needs of our bank back office
Pay: $20.00-$21.00 per hour
Work Location: In person
