Position Summary
We are seeking a proactive, detail-oriented Client Service Representative to join our team in Markham.
In this role, you will be the primary link between our company and our clients, ensuring that service standards are met and consumer inquiries are resolved in a professional, empathetic, and ethical manner.
Key Responsibilities
- Deliver high-quality customer service by responding to client and consumer inquiries via phone and email.
- Act as a solutions-oriented partner, assisting clients while strictly adhering to corporate codes of ethics and data confidentiality.
- Process and verify invoices, account setups, and resolve payment or service discrepancies efficiently.
- Document interactions, generate specialized reports, and maintain accurate records in our database.
Qualifications
- Minimum of 1-2 years of experience in customer service, client relations, or accounts management.
- Exceptional verbal and written communication skills with a highly professional telephone etiquette.
- Strong working knowledge of standard office applications (MS Office, CRM software).
- Ability to remain calm and thoughtful when handling sensitive client or consumer circumstances.
Pay: From $45,000.00 per year
Work Location: Hybrid remote in Markham, ON
