About Us
A global company with a local presence. Actlabs is a Canadian owned company founded in 1987, headquartered in Ancaster and operates 15 locations in 6 countries. We are recognized throughout the world as a leader in analytical testing and development services. With over 30 years of experience, our analytical laboratories provide high quality analysis impacting every aspect of our life including: Mining and Mineral Exploration, Agriculture, Cannabis, Environmental, Forensics, Life Sciences, Material Testing, Occupational Health and Petroleum Industries.
We’re investing for the future, implementing innovative strategies to allow us to continually strengthen and lead in the industries that we serve. This is an exciting opportunity for anyone who wants to join an established and growing company. At Actlabs, we are committed to rewarding and retaining people who are passionate about making a positive impact in their professional and personal lives.
Purpose
Responsible for administrative support for the Agriculture/Life Sciences Division. This position will be heavily focused around day to day administrative duties will play a key role to maintain industry leading customer service and sample turnaround.
Administrative Assistant (Agriculture and Life Sciences Division)
Education Required
- Post secondary education related to Agriculture or Life Sciences
Requirements
- Strong organizational, prioritizing and attention to detail skills.
- Strong computer and communication skills. (verbal and written)
- Strong liaison skills with clients.
- Support divisional quality and communication systems.
- Understanding of business etiquette.
Responsibilities
- Review client correspondence sample log in and details of client sample submissions.
- Provide detailed support to clients and help develop customized customer support services using various media.
- Maintaining of filing systems.
- Generate invoices.
- Answers and responsible for triage of phone calls.
- Follows up, identifies and communicates incidents that require immediate attentions with the division.
- Ensure reports are released to customers and follow up any special requests involving customer service.
- Develop and incorporate new client forms based on needs of customers for the management of samples.
- Handling of samples when required
- Assists all members of the senior management team as required.
- Any other tasks as determined by Process Owner/Supervisor
This role is being posted to fill an existing vacancy.
A Workplace for All:
At Actlabs, we celebrate diversity and are committed to creating an inclusive workplace environment for all employees. We are proud to be an equal opportunity employer, and we strive to ensure that all voices are heard, all cultures are respected, and a variety of perspectives are not only welcome but essential to our success. We treat each other with fairness and dignity, regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration. We believe that a diverse and inclusive workforce is key to driving innovation and achieving excellence.
We thank all applicants for their interest in joining our team. Please note that only those selected for an interview will be contacted. Please note that applicants applying for Canadian job positions must be authorized to work in Canada.
Job Types: Full-time, Fixed term contract
Pay: $20.00-$23.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Ability to commute/relocate:
- Ancaster, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally eligible to work in Canada?
Work Location: In person
