Department Summary:
The Risk Prevention Department supports the smooth and safe flow of containers by addressing uncleared and abandoned cargo in a practical and timely manner while protecting MSC’s interests, reducing financial and operational exposure, supporting customer satisfaction, and ensuring the full completion of the MSC Contract of Carriage.
Position Summary:
The UAC Representative is responsible for the daily monitoring and full handling of UAC files, including risk assessment, customer communication, coordination with overseas offices and Head Office, cost follow-up, invoice submission, and file closure based on container status developments. The role supports the reduction of financial and operational exposure through consistent communication, accurate file execution, and timely follow-up in accordance with UAC procedures.
Level of Responsibility
Responsible for quality and timeliness of personal work. Contributing to projects with guidance, supporting team/organizational objectives. Increased handling tasks with greater independence as experience in the role progresses.
Key Tasks
Operational Performance
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Monitor assigned shipments and UAC files to identify uncleared or abandoned cargo risks and support timely follow-up.
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Coordinate with customers, overseas offices, port contacts, freight forwarders, shippers, consignees, and internal teams to obtain updates and resolve file-related issues.
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Support the daily handling of UAC files from opening to closure, ensuring actions are completed in line with MSC Geneva procedures and agency SOPs.
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Maintain accurate and timely updates in MAP, Dashboard, Themis, and other relevant tracking tools to support reporting and operational visibility.
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Ensure daily data accuracy for pending and closed UAC files, including cost records, payment transactions, and file status updates.
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Provide timely and professional customer support by sharing clear updates, following up on required actions, and helping move files toward resolution.
Risk Assessment, File Follow-Up & Closure
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Review new and existing UAC files to identify operational, financial, and customer-related risk exposure.
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Follow up with customers, overseas offices, Head Office, and internal departments to obtain updates, instructions, payments, and required documentation.
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Monitor container and cargo status developments to support timely decisions on release, return, disposal, recovery, or file closure.
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Prepare and submit cost details, invoices, and supporting information to customers to address outstanding charges and financial liabilities.
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Maintain accurate file notes and system updates to ensure proper tracking, reporting, and closure of UAC files in line with procedures.
Business Support & Cross-Functional Collaboration
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Work with internal teams to support timely UAC file handling, customer follow-up, cost review, and operational resolution.
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Share accurate file updates and required information with relevant departments to support consistent actions and clear communication.
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Follow established procedures and team practices to ensure accuracy, consistency, and proper documentation in UAC case handling.
UAC File Handling
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Handle assigned UAC files efficiently by reviewing file status, completing required follow-ups, and supporting timely resolution in line with procedures.
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Communicate with customers, port contacts, customs representatives, overseas offices, and internal teams to provide updates, obtain information, and support file progress.
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Review costs, charges, documentation, and file developments to support recovery follow-up and proper decision-making.
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Monitor invoices, payments, and financial entries related to UAC files, ensuring accurate tracking and timely escalation of high-risk cases to senior team members.
Cost Review & Financial Follow-Up
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Collect and maintain accurate cost, invoice, payment, and file status information for assigned UAC files.
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Review UAC costs and charges to identify discrepancies, missing information, or items requiring customer follow-up.
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Prepare cost details, supporting documents, and invoices for customer submission in accordance with UAC procedures.
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Follow up on outstanding payments and recovery actions, ensuring accurate tracking and timely updates in the relevant systems.
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Escalate unresolved cost, payment, or recovery issues to senior team members when further guidance or action is required.
Skills / Experience
All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.
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Education: Bachelor’s degree or equivalent combination of education and relevant professional experience.
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Industry Experience: 1–2 years of experience in the transportation, logistics, or shipping industry, with working knowledge of related documentation preferred.
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Customer Service Focus: Provides timely, professional, and solution-oriented support to internal and external customers.
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Time Management and Organization: Prioritizes daily workload, manages deadlines, and keeps documentation and system updates accurate.
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Decision Making: Reviews available information, evaluates options, and supports practical decisions that reduce exposure and costs.
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Multi-Tasking: Manages multiple files, calls, emails, and follow-ups while maintaining accuracy and service quality.
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Communication: Communicates clearly and professionally with customers, vendors, overseas offices, and internal teams.
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Follow-Through and Ownership: Takes ownership of assigned files and follows up consistently until issues are advanced, resolved, or properly escalated.
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Logical and Creative Thinking: Applies practical judgment, problem-solving skills, and creative thinking to identify workable solutions, including matters outside routine scope.
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Accuracy Under Pressure: Maintains accuracy, quality, and productivity while working quickly and managing competing priorities.
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Autonomy and Self-Drive: Works independently, remains proactive, and escalates high-risk, unusual, or out-of-scope matters when senior guidance is required.
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Technical Knowledge: Demonstrates working knowledge of ocean transportation, logistics, relevant documentation, Excel, and Microsoft Office.
Why Join MSC Canada?
MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.
Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.
Great people who work hard and look out for each other because we’re a team—it’s that simple!
Just to name a few of our perks:
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Flexible health and dental benefits coverage (for all permanent full-time roles).
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RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
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Tailored training program opportunities for employee development.
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Employee mentorship, leadership, and assistance opportunities.
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Employee referral incentive program.
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Community Involvement.
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Gym facility Montreal and Toronto offices.
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Health & Wellness Program.
MSC Canada’s Commitment to a fair talent acquisition process:
AI Disclosure
At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.
Vacancy Clarity
- Existing Vacancy: This position is for an established role that is currently open.
Timely Communication
MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.
