With over 34,000 registrants, the Ontario College of Social Workers and Social Service Workers (“the College”) is the regulatory body for social workers and social service workers in Ontario. Our mandate is to serve and protect the public interest through self-regulation of the professions.
Are you interested in joining a dynamic team dedicated to protecting the public and promoting ethical and professional practice? Are you a highly motivated professional looking for a challenge? Take the next step in your career with us.
The Role: Administrator, Registration and Renewals (12-month contract)
Number of Vacancies: 2
We are seeking an Administrator to join our Registration and Renewals team on a contract term. The role requires an exceptionally customer service focused and collaborative professional with strong communication skills. Reporting to the Supervisor, Registration and Renewals, the ideal candidate has excellent organizational skills, attention to detail, and the ability to collaborate effectively. In this role, the incumbent serves as the primary point of contact for all individuals engaging with the College, supports applicants with the application process and assists registrants with services related to the maintenance of their certification of registration.
Specific Duties and Responsibilities:
What you will be doing in the role:
- Be the frontline representative for the College and address all general inquiries (telephone, email, etc.) from key individuals and groups.
- Effectively communicate and correspond with applicants and registrants regarding the College’s registration and renewal processes.
- Review, assess and track social work and social service work degree/diploma applications and supporting documents for registration to determine compliance with registration requirements. Escalate complex files when appropriate for additional review.
- Support registrants with renewal and reinstatement of their certificates of registration.
- Review and process requests from applicants and registrants and update the database accordingly.
- Review, assess and track professional corporation applications and renewals for compliance with the regulatory requirements.
- Perform any other duties as assigned by supervisor or manager.
What you will bring to the role:
- A post-secondary diploma or degree in office administration or another related field; or equivalent combination of education and related experience.
- Minimum 2 years experience in office administration or equivalent.
- Established experience with providing excellent customer service, including handling inquiries, resolving issues, and maintaining positive relationships, especially in challenging situations.
- An aptitude for taking initiative and cultivating collaboration in a team environment.
- Demonstrated proficiency working with relational databases, specifically Microsoft Dynamics 365, is an asset.
Our Core Values:
Ethical: Behaving in a manner that is equitable, inclusive, respectful, kind and upholds the dignity of all individuals.
Accountable: Serving and protecting the public by remaining responsible, responsive and transparent.
Effective: Conducting and providing service in a timely, efficient and impactful manner.
Community-centred: Collaborating with diverse perspectives, interests, and identities to ensure voices are heard, valued, included, and respected.
What we offer:
- The position is a contract position.
- Target salary hiring range is $63,380 - $65,941.
- Downtown Toronto office (directly on Line 2 of the TTC).
- Supportive work-life flexibility and a hybrid work model.
- An additional week of paid time off as the College closes between December 25th and January 1st and early office closure on the Friday before a long weekend.
- The opportunity to be part of an amazing team doing important work!
While all responses are appreciated and will be handled with the strictest confidence, only those being considered for interviews will be contacted.
The Ontario College of Social Workers and Social Service Workers values transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. Our recruitment team reviews and assesses at every stage for all final hiring decisions.
The College strives to be diverse, inclusive, fair and equitable and to create an accessible, barrier-free workplace.
If you require Code-protected accommodation at any time during the recruitment process or if you are unable to apply to this position due to a requirement, email us at [email protected] with subject line “Administrator, Registration and Renewals” or call 877-828-9380 x207.
Application deadline: June 14, 2026
