Job Summary
We are seeking a dedicated and detail-oriented Dispatcher to join our team. The ideal candidate will possess strong communication skills and a solid understanding of transportation management systems, supply chain processes, and freight operations. This role is essential in ensuring customer satisfaction by providing accurate information and support regarding shipping, receiving, and logistics. You’ll be at the heart of our fuel logistics operations—safely coordinating bulk fuel deliveries, managing driver assignments, optimizing routes, and ensuring exceptional service delivery from start to finish.
Duties
- Respond to customer inquiries via phone, email, and chat while maintaining professional phone etiquette.
- Schedule, dispatch, and track fuel shipments to ensure timely, efficient deliveries. Monitor driver assignments and maintain compliance with Hours of Service (HOS) regulations.
- Leverage geographic knowledge and route tools to plan efficient trips—reducing travel times, lowering fuel costs, and maximizing load efficiency.
- Maintain proactive communication with drivers using GPS, dispatch software, or phone. Address issues during transit promptly—delays, mechanical issues, or loading setbacks.
- Ensure all dispatching and driver activities meet MTO, OSHA, and company safety standards. Handle paperwork such as bills of lading, rate confirmations, and maintain digital logs.
- Track shipments in transit, monitor fuel inventory levels at delivery points, and alert relevant teams of potential shortages to prevent runouts.
- Liaise effectively with internal teams (drivers, customer service, maintenance, compliance). Keep supervisors informed and escalate issues as needed.
- Perform data entry tasks accurately to maintain up-to-date records of customer interactions and transactions.
- Provide support in freight logistics, ensuring compliance with company policies and industry regulations.
Qualifications
- Organized, excellent communication skills, and possesses the ability to adhere to deadlines.
- Demonstrates attention to detail, problem solving and planning.
- Ability to multitask and thrive in a fast-paced environment.
- Exhibits proven analytical, problem solving and critical thinking skills.
- Strong analysis skills with the ability to interpret data related to shipping and receiving activities.
- Excellent communication skills, both verbal and written, with a focus on customer service excellence.
- Typing proficiency with attention to detail for accurate data entry tasks.
- Ability to work collaboratively in a fast-paced environment while managing multiple priorities effectively.
Job Type: Full-time
Pay: $18.00-$24.00 per hour
Ability to commute/relocate:
- Vaughan, ON L4L 7Z1: reliably commute or plan to relocate before starting work (preferred)
Experience:
- DISPATCH: 1 year (preferred)
Work Location: In person
