Support a group of store operators (10-15) on all aspects of store operations.
This includes controls, promotional activity, paper flow, community involvements, store inspections and overall performance.
Prioritize customer service, engagement and expediently resolve escalated customer concerns.
Conduct market meetings, deliver training initiatives and inform store operators of directives.
Supervise store operations, housekeeping, stock levels, and enforce corporate policies and procedures.
Monitor sales, competitive pricing, sales incentives and promotional programs. Execute all security, mystery shop, as well as health and safety programs.
Comply with all company standards and adhere to government legislation, such as ESA, WCB, and Food Safety regulations at each location.
Actively participate in recruitment, selection and development of store operators and corporate managers.
Minimize loss prevention by enforcing inventory control, levels, turns and theft investigation.
Responsible for P&L, top line sales achievement and contract execution.
Communicate all required information and reports through proper channels.
Contact and control outside services, as required.
Follow merchandising programs, store sets, and participate in store renovations.
Any special projects, as directed.
