Job Summary
We are seeking an energetic and detail-oriented Front Desk Receptionist and Office Assistant to join our team. This pivotal role combines front desk responsibilities with administrative support, ensuring smooth daily operations and exceptional customer service. The ideal candidate will be the welcoming face of our organization, managing communication channels, maintaining organized records, and supporting various office functions with enthusiasm and professionalism.
Responsibilities
- Greet visitors, clients, and vendors warmly, providing excellent customer service and ensuring a positive first impression
- Manage multi-line phone systems, answer inquiries promptly, and direct calls efficiently using proper phone etiquette
- Schedule and confirm customer appointments through online booking software
- Coordinate appointment availability and vehicle status updates with the Shop Manager and technicians
- Maintain accurate customer records, vehicle information, and appointment notes using shop management software
- Prepare customer estimates, quotations, and invoices using information and pricing approved by Shop Management.
- Handle incoming and outgoing correspondence, including emails, mail, and packages
- Assist with ordering parts, processing returns, and organizing packing slips and vendor documentation
- Maintain a clean, organized and welcoming reception and customer waiting area
- Support management with daily administrative tasks
Skills
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment
- Exceptional customer service skills combined with professional phone etiquette for handling inquiries via multi-line phone systems
- At least one year of customer service and reception experience
- Quick learner with a positive and professional attitude
- Able to work independently in fast-paced environment
- Bilingual - French and English, both written and verbal
Pay: $20.00-$23.00 per hour
Benefits:
- Casual dress
- On-site parking
Work Location: In person
