Job Summary
We are seeking a Disability Case Manager to join our team, supporting clients through the CNESST claims process. The ideal candidate will be fluent in both English and French, possess strong organizational skills, and have experience in medical terminology and clerical tasks. This role involves managing disability cases efficiently while providing excellent support and communication to clients, healthcare providers, and internal teams. The position offers an opportunity to work in a dynamic environment dedicated to client advocacy and case resolution.
*Bilingual is an asset not required*
Responsibilities
- Responsibilities:
- Gather all pertinent information regarding workplace accidents for our clients and file the proper provincial forms within appropriate timelines
- Prepare and submit objections to CNESST when appropriate and ensure proper follow up with the provincial board until a decision is made
- Communicate effectively with all stakeholders to keep all interested parties involved in the Injured Worker's claim
- Prepare modified duty offers and coordinate gradual return to work plans with our clients to ensure a timely and safe return to work
- Responsible for providing effective case management solutions for workers’ compensation claims across multiple provinces.
- Pursue all CNESST cost recovery measures
- Promote awareness of health and safety issues
- Comply with ethical, professional and legal requirements based on the client policies and procedures, as well as CNESST legislative regulations.
- Perform other tasks as assigned by management.
- Stay current with disability and wellness practices.
- Participate in required meetings, providing input and suggestions.
- Liaise with the HR professionals within the client group and with medical professional regarding the case management aspect of the role.
- Develop and document an understanding of the situation and the factors/barriers inhibiting a successful return to work for the employee.
- Determine an appropriate RTW plan with the employee, employer, workers’ compensation representatives, and other stakeholders. Provide active support for the return-to work planning process and provide support as needed.
- Escalate any concerns on a file to People Lead or Director as needed.
- Coordinates and attends employer visits (if required).
- Performs file reviews with employer contacts.
- Schedule, conduct and/or attend regular staff meetings.
- Attend workshops, career development and continuing education opportunities to maintain an up-to-date working knowledge of issues that affect the position.
- Perform all duties and responsibilities in a manner consistent with the company Mission Statement, Philosophy, and ethical standards.
- Respect and protect the privacy of information relating to all company clients, employees, and business affairs.
- Communicate effectively and use a professional approach with all team members, managers, supervisors, clients and stakeholders.
Qualifications:
- Required: at least 1-2 years of working experience handling CNESST cases (including but not limited to: filling Workers Compensation employer reports, speaking with Workers Compensation adjudicators, representing an employer or injured worker on CNESST matters).
- Ability to interpret and apply CNESST legislation and procedures as well as effectively explain it to employers
- *Bilingualism (French/English)
- Bachelor degree in a health profession (i.e. psychology, social work, occupational therapy, kinesiology, nursing, etc.), HR degree or certificate, or Health and Safety certification.
- Demonstrated ability to work with a client focused approach
- Demonstrated ability to work with tight deadlines
- *Eligibility for HRPA membership or Paralegal license an asset
- Excellent organizational and time management skills
- Ability to perform multi-faceted assignments
- Above average written skills required for extensive report writing
Pay: $50,000.00-$75,000.00 per year
Benefits:
Application question(s):
- Do you have at least 1-2 years of working experience handling CNESST cases (including but not limited to: filling Workers Compensation employer reports, speaking with Workers Compensation adjudicators, representing an employer or injured worker on CNESST matters).
Experience:
- CNESST : 1 year (required)
Work Location: Hybrid remote in Toronto, ON (Toronto District)
