Location: Hybrid (some travel to our warehouse location will be required)
Full-Time | Pet and Home Industries | Female-Founded
Dexypaws is seeking a detail oriented and highly organized Operations Administration Coordinator to support the day-to-day operations of our growing pet and home brands. This role is ideal for someone who thrives in a fast-paced environment, enjoys working cross functionally, and has a strong focus on accuracy, organization, and keeping processes running smoothly.
The primary focus of this position is order entry, invoicing, and operational administration. You will work closely with our Sales, Operations, Customer Service, Finance, and warehouse partners to ensure customer orders are processed accurately, invoices are issued on time, and information is maintained correctly across our systems.
If you enjoy working with data, solving problems, keeping things organized, and supporting the flow of orders from entry through fulfillment, this role could be a great fit for you!
What You'll Be Doing
- Enter customer orders accurately into our ERP/order management system.
- Generate and distribute customer invoices.
- Review purchase orders and sales orders for accuracy, pricing, and required ship dates.
- Communicate order updates, changes, and special instructions to internal teams and warehouse partners.
- Monitor order status and follow up on any issues that could impact fulfillment.
- Assist with inventory related administrative tasks and data maintenance.
- Maintain accurate customer, product, and pricing records across our systems.
- Investigate and resolve order discrepancies, invoicing issues, and shipping related questions.
- Support EDI order processing and retailer compliance requirements.
- Prepare operational reports and assist with process improvement initiatives.
- Provide general administrative support to the Operations team as needed.
What We're Looking For
- 1+ years of experience in operations, administration, order management, invoicing, or customer service.
- Strong attention to detail with excellent accuracy in data entry.
- Experience processing customer orders and invoices.
- Excellent organizational and time management skills.
- Strong written and verbal communication skills.
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Proficiency with Microsoft Office, particularly Excel.
- Experience with ERP systems (Cin7, NetSuite, SAP, Microsoft Dynamics, or similar) is considered an asset.
- Experience with Shopify, EDI platforms (SPS Commerce), or retail customer order processing is an asset.
You'll Fit In Well If You
- Love keeping things organized.
- Enjoy working with systems, spreadsheets, and operational data.
- Take pride in producing accurate work.
- Are proactive and comfortable following up on outstanding items.
- Can work independently while collaborating effectively.
- Enjoy improving processes and finding more efficient ways of working.
Why Join Dexypaws?
- Work with a collaborative and supportive team.
- Be part of a fast-growing female-founded company.
- Gain exposure to both the pet and home industries.
- Opportunity to grow within Operations and Supply Chain.
- Flexible hybrid (mostly remote) work environment.
To apply, please submit your resume and a brief note telling us why you'd be a great fit for the Operations Administration Coordinator role at Dexypaws.
Pay: $40,000.00-$45,000.00 per year
Work Location: Hybrid remote in Mississauga, ON L5R 3L9
