Client Care Administrator – UROSPOT Granville St. Vancouver & 13th and Lonsdale North Vancouver
WHO YOU ARE…
You are a mature, compassionate, caring, enthusiastic advocate for novel, cutting edge health solutions and your years of experience in pharmaceutical sales helps you communicate clearly and kindly with our mature clients. As our front desk Client Care Administrator (CCA), you are the first person to welcome our clients and deliver our warm welcome based on trust, empathy and the reason behind our guest's visit. You are naturally curious and naturally connect to WHY our guest is visiting UROSPOT. Using your front desk communication, prioritization, organization and execution experience in health and pharma, you will make our valued guests feel comfortable and show our clients that they have come to the right evidence based place to solve their pelvic floor concerns and issues. Leveraging your experience in pharma sales, you also call back inquries that arrived in our inbox overnight and help turn potential clients into raving fans, booking consultations, manage the daily schedule, handle billings and be the organizer extraordinaire that keeps the day running smoothly.
Your interactions with clients set the foundation for our UROSPOT brand experience with anyone you interact with. “Love is in the Details” and connecting to PURPOSE and WHY is how you live your life. Surprising and delighting others makes your day and gives you energy! You have an infectious personality, a polished and professional image, and a warm manner. You know how to build relationships with people. You have impeccable listening skills and an empathetic heart. People want to talk to you and naturally gravitate to you to solve big and small problems.
At UROSPOT you’ll become a subject matter expert on our non-invasive, disruptive technology that strengthens pelvic floors and ends incontinence struggles. Our clients stay fully clothed while the technology does all the work. It’s new. It’s proven. It’s technology for women’s and men's healthcare…and it’s about time!!! When clients call wanting to learn more, your passion for the technology and the change it can make in their lives will be contagious.
No job is too hard for you or beneath you. As a valued team member, you help with opening, closing and any and all operational daily tasks.
Passion with purpose is what you’ve been craving. Being a part of a brand that truly makes a difference is what you’ve been looking for. Working flexible hours so you can manage the rest of your life is a necessity for you. Being part of a beautiful and safe space where we only treat two clients at a time is a dream come true for you!
We can’t wait to meet you!
To learn more about UROSPOT visit or check out our website <https://urospot.com/vancouver/>andYouTube channel.
Locations We Are Hiring For:
- Granville Street, Vancouver
- 13th and Lonsdale, North Vancouver
Qualifications
- 5+ years in Pharmaceutical sales
- Experience communicating with compassion, purpose and connection to drive patient focused health and healing positive outcomes.
- Experienced in data entry, filing, and front desk operations
- Demonstrated ability to handle multi-line phone systems with excellent phone etiquette
- Previous administrative experience and a background in customer service
- Passion for women's health and empowerment
Please include a cover letter with a short description of why you want to work with our team at UROSPOT.
We appreciate your interest in joining our team but only selected candidates will be contacted.
Job Types: Part-time, Permanent
Pay: $25.00-$27.00 per hour
Expected hours: 8 – 24 per week
Benefits:
Experience:
- Data entry: 2 years (required)
- Patient care: 2 years (required)
- Schedule management: 2 years (required)
- Phone etiquette: 2 years (required)
- Customer relationship management: 2 years (required)
- kinesiology: 2 years (preferred)
- Pharmaceutical sales: 5 years (required)
Language:
Work Location: In person
