The Dispatcher is responsible for coordinating the daily assignments of utility maintenance crews and service personnel. This role requires a proactive individual with strong communication, organizational, and problem-solving skills to manage service requests, dispatch field teams, and monitor ongoing operations. The ideal candidate thrives in a fast-paced environment, is committed to operational excellence, and is comfortable using technology, including Excel, data management tools, mapping applications, and other digital systems that support scheduling, reporting, and field operations. What’s in it for you?
- Full-time employment, with a growing organization
- Contract Length: 19 months
- Location: Edmonton/Strathcona, AB
- Hybrid – 2 days in office, 3 days remote
- Benefits: Health/Dental and RRSP matching!
- Company provided laptop and phone
- EI and CPP deductions
- Paid vacation time
- Full training program
- Opportunities for advancement within KUS and the potential for paid travel to work on projects across Canada
Key Responsibilities:
- Receive and Prioritize Service Requests: Handle incoming requests for utility services and emergency assistance, ensuring timely and appropriate responses.
- Dispatch Personnel: Assign maintenance crews and service teams based on the nature of the request, location, and urgency, adhering to established schedules and protocols.
- Monitor Field Operations: Track the status and location of field personnel, ensuring efficient deployment and adherence to safety standards.
- Coordinate Communication: Serve as the central point of contact between field teams, management, and customers, facilitating clear and effective communication.
- Advise on Route and Traffic Conditions: Provide field teams with up-to-date information on route conditions, traffic, construction zones, and weather-related issues to optimize response times.
- Maintain Accurate Records: Document all service requests, dispatch actions, and field reports using computerized systems, ensuring data accuracy and accessibility.
- Operate Communication Equipment: Utilize radios and other telecommunication tools to maintain constant communication with field teams and other stakeholders.
- Ensure Compliance: Adhere to company policies, safety regulations, and industry standards in all dispatching activities.
- Assist in Emergency Situations: Coordinate with emergency services and deploy appropriate teams during utility emergencies, ensuring swift and effective responses.
- Collaborate with Other Departments: Work closely with planning, maintenance, and customer service teams to ensure cohesive operations and high customer satisfaction.
- Any other duties which may be assigned to you from time to time by your manager
Qualifications:
- Completion of secondary school is required.
- Previous experience in dispatching, preferably within the utilities sector or a related field.
- Exceptional verbal and written communication abilities.
- Familiarity with computer-aided dispatch systems and standard office software.
- Proficiency in dispatch software (e.g., Load boards, TMS)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and multitask
- Strong multitasking abilities with attention to detail.
- Strong computer skills
- Comfort working with data and spreadsheets (Excel)
- Ability to use mapping/GIS-style tools and digital systems
- Technology aptitude and willingness to learn new software
- Attention to detail when managing electronic records and operational data
KTI Utility Services is committed to providing a barrier-free environment for our employees, customers, job applicants, and visitors who enter our premises, contact us, or access our information. KTI Utility Services understands the importance of ensuring the full inclusion of all individuals with disabilities by fostering an accessible and welcoming environment for all.
As part of our recruitment process, we employ artificial intelligence to evaluate applicants for this role. All candidates are assessed fairly based on their qualifications and relevant skills.
*This job posting is for an existing vacancy*
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Work from home
Application question(s):
- Are you located within Strathcona or the surrounding areas?
- Are you comfortable working in a hybrid environment (2 days in office/3 days remote)?
- What dispatching software's have you used in the past?
Experience:
- dispatching : 1 year (required)
Work Location: On the road
