Company: Onward Hardware div of Richelieu Hardware
Lead People. Drive Performance. Create Momentum.
We’re looking for a shipping coordinator for our large-scale distribution centre. This role is for a hands-on leader who thrives in a fast-paced environment and turns operational complexity into streamlined execution.
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Monitor management tools / performance indicators related to deliveries.
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Manage priorities to ensure operations remain aligned with targets set by management.
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Target goal: 99.5% on-time delivery (targets may change over time).
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Plan shipments and schedule appointments using the Outlook calendar, including transportation providers, through customer portals and any other
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Manage drivers: welcome, obtain signatures, provide documents, and ensure they comply with company rules.
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Print, manage, and archive all shipping-related documents.
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Maintain constant communication with the Warehouse Director to address any issues affecting targets.
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Handle claims (creation and follow-up) and resolve other shipping-related issues.
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Ensure procedures are followed and maintain productivity of shipping processes; notify the supervisor if productivity decreases.
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Always keep the shipping area and workstations clean and safe and lead by example (pass the broom, clean desk..)
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When tasks require additional capacity or could be improved, notify the supervisor.
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Work with other departments to resolve issues and respond to their requests.
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Train new shipping employees.
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Perform shipping and loading tasks when other responsibilities are completed.
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Perform any other duties requested by the supervisor.
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Be trained on other warehouse positions to provide coverage when needed.
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Maintain and promptly respond to requests from the email inbox: [email protected].
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Roles responsibilities are subject to change may change over time
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Education in administration, inventory management, mathematics, accounting, logistics, or another operations-related discipline, or equivalent work experience.
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Strong analytical and problem-solving skills.
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Excellent organizational skills and ability to manage multiple priorities while maintaining a clean work environment.
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Team-oriented with strong communication skills.
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English, both spoken and written. French is an asset.
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Basic proficiency in Microsoft Word and Outlook, and intermediate proficiency in Excel.
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Forklift operator certification (training will be provided on-site if not already obtained).
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Self-motivated, organized, analytical, and detail oriented.
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Comfortable working in fast-paced and constantly evolving environments.
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Previous warehouse experience.
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Knowledge of, or experience with Microsoft Access and ERP/MRP systems is considered an asset.
Our customers
- More than 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, doors and windows, residential and commercial woodworking shops, as well as hardware retailers including big-box renovation stores.
Our team
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3,000 people, of which almost half are dedicated to sales and marketing, and more than 50% are Richelieu shareholders.
What we offer
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A Quebec flagship: As a company proudly rooted in Quebec but present in Canada and the United States, we benefit from excellent recognition and a strong reputation.
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A mature and stable company: With more than 50 years of market experience, we offer the confidence and organizational solidity necessary for a secure work environment.
Continuous growth: With solid financial health, our company is in constant expansion, thus opening future opportunities for all. -
Competitive compensation: We offer competitive base compensation according to the market.
Possibility of becoming a shareholder: We believe in employee involvement and offer them the possibility of becoming shareholders. -
Work-life balance: We value a healthy and flexible work environment, allowing everyone to reconcile work and private life.
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Quality products: We commit to offering products of exceptional quality, thus satisfying our most demanding customers.
