Join Our Team – Make a Meaningful Impact Across Northern Ontario
Looking for an opportunity to make a meaningful impact? Join the ServiceOntario team and play a key role in shaping service excellence across Northern Ontario.
Reporting to the Regional Director, you will contribute to a wide range of regional priorities by leading small projects, supporting change management initiatives, and coordinating work across the region. In this dynamic and highly visible role, you will prepare briefing materials, develop presentations, and provide strategic analysis to support informed decision-making.
By identifying emerging trends, analyzing performance, and uncovering opportunities for improvement, you will help transform insights into tangible results that enhance services for Ontarians. Your ability to connect information, collaborate across teams, and drive continuous improvement will directly support the region's success.
This is an outstanding opportunity to broaden your experience, develop valuable leadership and analytical skills, and gain exposure to a wide range of business functions. As a central member of the regional team, you will build relationships, contribute to strategic priorities, and position yourself for future career growth and advancement within the Ontario Public Service.
You will:
- monitor and report on the performance of service contracts with partners
- provide operational support for various partnership governance committees
- support the development of new partnerships through research, information gathering and analysis
- provide timely response to information or new service requests to scope out the service requirement and present data accurately for approvals
- support forecasting, invoice validation, and financial reporting
- provide comprehensive administrative support, including coordinating meeting agendas and minutes, tracking action items, and preparing ad hoc reports and analysis to support decision-making across multiple departments.
You have:
- the ability to acquire knowledge of government approval structures and the ability to interpret operational principles, polices, procedures and practices
- knowledge of change management practices to support the implementation of new business practices
You have:
- research and analysis skills to simplify and synthesize complex information into clear and concise reports
- experience identifying and assessing efficiency and effectiveness of operational processes
- experience developing contingency plans and protocols for problem resolution processes
You have:
- written communications skills to develop clear, concise and helpful documents including correspondence, briefing notes and proposals
- verbal communications skills to participate effectively in meetings with partners and stakeholders
- interpersonal skills to interact effectively with staff and build relationships with partners
You are:
- able to organize, prioritize workload and manage deadlines, provide timely support to project teams and track progress on documentation and approvals of proposals
- able to proficiently use MS Office suite to produce reports and correspondence and access databases
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- many employee networks offering support for and education about underrepresented groups
- tailored work arrangements, including opportunities like flex hours, self-funded leave and more
Our comprehensive compensation and benefits package includes:
- a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
- group health, dental, life and disability benefits
- a range of vacation and leave options
- an Employee and Family Assistance Program, which provides confidential counseling services
