1 & 2 Electrical Solutions is looking for an organized, reliable and confident Service Coordinator / Job Costing Administrator to join our Vernon team.
This is a key position within our service department. You will help coordinate our field electricians, communicate with customers, maintain accurate work orders and ensure completed jobs are properly costed and prepared for invoicing.
We are looking for someone who enjoys keeping things organized, is comfortable working with numbers and can stay calm when the phone is ringing, schedules are changing and several people need an answer at the same time.
Responsibilities
- Receive service calls and collect accurate customer and job information.
- Schedule and dispatch electricians based on urgency, location and availability.
- Communicate appointment times, delays and job updates with customers.
- Create, update and close service work orders.
- Review technicians’ time entries, job notes, materials and paperwork.
- Cost completed jobs and prepare them for invoicing.
- Ensure all labour, materials, permits, equipment, subcontractors and service charges are captured.
- Match supplier invoices, packing slips and purchase information to the correct jobs.
- Follow up with technicians when job information or paperwork is missing.
- Maintain accurate customer and job information within QuickBooks Online.
- Track open and completed work orders to ensure jobs are invoiced promptly.
- Assist with service quotes, purchase orders, reports and general office administration.
- Coordinate inspections, permits, utility appointments and site access when required.
- Help answer customer billing questions and support accounts receivable when needed.
Qualifications
- Previous experience in service coordination, dispatching, invoicing, job costing or office administration.
- Strong organizational skills and attention to detail.
- Comfortable working with numbers and identifying missing or incorrect costs.
- Strong written and verbal communication skills.
- Able to prioritize urgent requests while keeping routine work moving.
- Comfortable communicating with customers, technicians, suppliers and management.
- Able to work independently and make reasonable day-to-day decisions.
- Experience in electrical, construction, HVAC, plumbing or another service-based trade is a strong asset.
- Experience with QuickBooks Online is an asset.
- Strong Microsoft Excel skills are an asset.
The Right Person
The successful candidate will be:
- Friendly, professional and confident.
- Calm and organized under pressure.
- Proactive and willing to take ownership of their responsibilities.
- Comfortable following up with employees for missing information.
- Able to provide excellent customer service while protecting the company’s time and costs.
- Someone who takes pride in keeping jobs organized, accurate and moving forward.
This is not simply a reception position. The Service Coordinator plays an important role in the operational and financial performance of our service department. You will help make sure our electricians are properly supported, our customers are kept informed and every completed job is accurately billed.
What We Offer
- Full-time, permanent employment.
- Competitive compensation based on experience.
- Benefits after the applicable probationary period.
- A supportive, growing local company.
- A varied role with the opportunity to take ownership and grow with the business.
Pay: $21.00-$25.00 per hour
Benefits:
- Casual dress
- On-site parking
Work Location: In person
