At Richard ten Haaf Insurance, we’ve been part of the London community since 1988. Our office has grown over the years because we focus on what matters most: strong relationships, clear communication, and genuinely taking care of people.
We’re a locally owned insurance office with deep roots in London, and many of our clients have been with us for years. That kind of trust comes from having a team that’s friendly, reliable, and takes pride in doing things well.
We’re now looking for a Customer Care & Account Services Representative to support our growing office and help deliver a great experience for our existing clients.
Why People Enjoy Working Here
We’re a small, close-knit team where everyone’s role matters. People tend to stay with us because the environment is supportive, collaborative, and welcoming. We communicate openly, help each other out, and celebrate both individual and team wins.
We take our work seriously, but not ourselves. It’s a professional space where people are encouraged to grow, ask questions, and feel comfortable being themselves.
Our Connection to the London Community
Our business has been built through long-standing relationships in London. Our clients are our neighbours, referrals, friends, and families, and we value being a trusted part of the community. We’re proud of the role we play locally and enjoy working with people who care about where they live and work.
About the Role
This role is focused on supporting and servicing existing clients. You’ll be a key point of contact for clients who need help with their policies, questions, updates, and renewals. You’ll work closely with both our sales team and insurance carriers to make sure everything runs smoothly.
This is a full-time, in-office role based in London.
What You’ll Be Doing
- Providing day-to-day service and support for existing insurance clients
- Helping clients with:
- Policy changes and endorsements
- Billing questions and payments
- Certificates of insurance
- Renewals and coverage reviews
- Claims assistance
- Communicating with insurance carriers about policy updates and documentation
- Processing new business paperwork and servicing requests
- Supporting the sales team with administrative tasks and follow-ups
- Keeping client records accurate and up to date in the CRM
- Handling inbound calls, emails, and walk-in clients in a professional, friendly manner
- Identifying cross-sell opportunities or coverage gaps for marketing follow-up
- Delivering consistent, high-quality customer care
You’ll Fit In Well Here If You Are…
- Friendly, outgoing, and comfortable talking with people
- Organized and detail-oriented
- Able to manage multiple tasks in a busy office environment
- Client-focused, professional, and dependable
- Someone who enjoys working as part of a team
Customer service experience is preferred.
A provincial insurance license is an asset, or willingness to obtain one.
What We Offer
- Base Salary: $60,000 - $75,000
- Salary, team bonus, and benefits
- Hours: 37.5 hours/week (8:30 AM – 5:00 PM)
- A welcoming, supportive office culture
- Long-term stability with an established local business
- Opportunities to grow and develop alongside the team
Start Date: Flexible
These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. Independent contractor agents are responsible for and make all employment decisions regarding their employees.
Job Types: Full-time, Permanent
Pay: $60,000.00-$75,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Work Location: In person
