We are seeking a highly organized and analytical Group Administrator to support and oversee operations across a portfolio of five retirement homes in Eastern Ontario. Based at our head office in Brampton, this role requires travel to assigned homes and plays a critical role in ensuring operational consistency, regulatory compliance, and high-quality service delivery.
This position acts as a key link between head office and on-site teams, providing hands-on administrative and operational support while driving performance improvements across all locations.
Key Responsibilities:
Administrative & Operational Oversight:
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Standardize and maintain administrative processes across all five retirement homes.
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Provide hands-on, on-site support to Administrators and leadership teams during regular visits.
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Ensure accuracy and consistency in documentation, reporting, and internal processes.
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Maintain centralized records, policies, and operational documentation.
Compliance & Regulatory Support:
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Conduct regular site audits and compliance reviews.
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Ensure adherence to RHRA and other applicable Ontario regulations.
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Support homes during inspections, licensing, and regulatory reviews.
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Implement and monitor policy updates across all locations.
Financial & Performance Monitoring:
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Analyze site-level data including occupancy, staffing, and financial performance.
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Assist with budgeting, expense tracking, and cost control initiatives.
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Consolidate and review monthly reports across all homes.
Operational Support & Coordination:
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Act as a liaison between head office and site leadership.
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Support staffing coordination, scheduling systems, and HR documentation.
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Assist with implementation of corporate initiatives and systems.
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Monitor key performance indicators (KPIs) and support continuous improvement.
Communication & Leadership Support:
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Coordinate regular meetings with site administrators (virtual and in-person).
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Ensure consistent communication of policies, updates, and expectations.
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Support issue escalation and resolution across sites.
Travel Requirements:
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Travel to retirement homes in Eastern Ontario is required (approximately once in every 3 weeks) or as needed.
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Ability to spend multiple days on-site as needed.
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Valid driver’s license and access to a reliable vehicle required.
Qualifications:
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Diploma or degree in Healthcare Administration, Business Administration, or a related field.
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3–5+ years of experience in retirement homes, long-term care, or healthcare operations.
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Experience supporting or managing multi-site operations is an asset.
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Knowledge of Ontario retirement home regulations (RHRA) preferred.
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Strong proficiency in MS Office (Excel, Word, Outlook) and administrative systems.
Key Skills & Competencies:
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Strong organizational and multitasking abilities across multiple locations.
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Strong numerical and analytical skills with a keen eye for identifying gaps, inconsistencies, and areas for improvement.
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Ability to interpret operational and financial data and drive corrective actions.
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Excellent communication and stakeholder management skills.
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Detail-oriented with a strong compliance mindset.
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Proactive, adaptable, and solution-focused.
Working Conditions:
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Based in Brampton head office.
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Combination of office-based work and on-site travel.
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Flexibility in schedule based on operational needs.
