POSITION SUMMARY
Reporting to the Assistant Housekeeping Managers, the Housekeeping Supervisor is responsible for leading the Housekeeping operations ensuring superior guest service and quality standards are met.
KEY RESPONSIBILITIES
The key responsibilities of the Housekeeping Supervisor include but are not limited to:
§Lead and supervise the day-to-day operation of the department to ensure service standards are followed
§Conduct room inspections to ensure that room standards are met to ensure guest satisfaction
§Perform in training of all Housekeeping associates
§Resolve guest and employee complains and issues
§Perform all housekeeping clerical tasks for housekeeping operation
§Maintain a safe working environment in all sections of the Housekeeping department
§Understand the need and willingness to work in other housekeeping positions as required
§Participates in recruitment and selection, training, and performance management of all housekeeping associates. Participates in associate probationary and annual reviews
§Perform other duties as assigned.
§Minimum 10 hours per week.
COMPETENCY PROFILE SUMMARY
Attributes – Service Orientation, Flexibility, Attention to Detail, Accountability
Skills – Resource Management, Critical Thinking, Leadership, Conflict Management, Team Building
CRITERIA
Qualifications and Technical Experience
§Minimum one year of housekeeping experience in large operations (> 400 rooms) within a 4 or 5 Diamond hotel environment with proven experience in maintaining superior standards.
§Experience in and knowledge of laundry operations including textiles
§Strong experience in positively leading and managing a large (>60) workforce, including resolving conflicts, managing performance, and developing others.
§Proficient in English both verbally and in written work to articulate themselves professionally in guest and supplier interactions.
§Must hold WHMIS Certificate.
§Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook) and Internet.
§Experience with Opera PMS an asset.
Competencies
Proven experience and strengths in the following competencies are required for this position: Resource Management, Critical Thinking, Leadership, Team Building and Conflict Management. A full competency profile is available upon request.
Physical Demands
Must be physically fit and able to lift moderately heavy items, along with movements such as bending, stooping and kneeling when required. In addition will be required to stand on feet and/or walk for long periods.
