We are a manufacturer of custom glass and mirror products, serving the GTA and surrounding areas within the residential construction industry since 1980. We have immediate openings for the following positions, which are full-time permanent placements: Order Desk/Customer Service
Objective of Position : To support Company operations by providing a direct liaison with Sales, existing Customers, Production, Installers & Jobsite Superintendants through the processing of all incoming orders to the Order desk department. Provide expedient processing of all verbal, mail, email, and faxed orders from customers and jobsites. Contribute to the professionalism of the office by providing exceptional customer service.
- Schedule all orders daily for installation within routes for installation crews
- Co-ordinate scheduling of crews with jobsite Superintendants to meet their schedule requests and deadlines
- Provide courteous and expedient customer service to all customers
- Process and track all orders pertaining, and maintain detailed notes on all pertinent information for all orders
- Address all incoming service and warranty work requests expediently and maintain written records of all service for future reference
- Verify measurement and pricing information pertinent to orders in your care and work with with Sales Department to answer all order related questions in an expedient fashion
- Track all orders by Lot #’s for all jobsites and ensure orders are not duplicated
- Communicate regularly with all departments to ensure accuracy and clarify any discrepancies
Rate of pay commensurate with level of experience.
Construction Industry experience an asset.
Only those applicants who meet our qualifications will be contacted.
Job Types: Full-time, Permanent
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Experience:
- Construction Industry: 3 years (preferred)
- administrative assistant: 3 years (required)
- Customer service: 3 years (required)
Ability to Commute:
- Oakville, ON L6H 5S1 (required)
Work Location: In person
