Customer Service / Reception / AR
- Responding to customer questions and resolving issues via phone/email and maintain up to date records
- Operate in a pro-active manner on discrepancies to ensure accuracy of accounts
- Provide accurate, timely reports as requested i.e. monthly statements, invoices, other
- Work with billing department to resolve invoicing issues and assist with maintaining billing instructions for each client
- Communicating with team members to resolve disputes, including sales team
- Develop relationships with customers to improve collections long term.
- Scanning / Filing
- Perform other duties as assigned
Hours: 8:00 – 4:30 pm or 8:30 – 5:00 pm
Strong customer service experience with extensive experience in telephone customer contact is a must.
Detail oriented with strong organizational, time management, verbal and written communication and interpersonal skills.
Excellent computer skills, Excel, Word MS Outlook
Basic knowledge of accounting, accounts receivable, credit collection experience preferred
Minimum 1 year post secondary education
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Work Location: In person
