Position Overview
The successful candidate will support customers by resolving technical issues, monitoring systems, assisting with onboarding activities, and collaborating with
internal teams to ensure a high-quality client experience.
This role is ideal for someone who is proactive, analytical, customer-focused, and comfortable managing multiple priorities in a dynamic environment.
Job Responsibilities
- Respond to customer support inquiries and troubleshoot technical issues in a timely and professional manner
- Monitor client systems, connected devices, and platform performance to identify and resolve service disruptions
- Maintain accurate documentation of incidents, resolutions, and support activities within the ticketing system
- Escalate complex issues to internal teams and third-party vendors when required
- Provide regular updates and communicate effectively with customers regarding issue status and next steps
- Generate reports related to uptime, support trends, and customer activity
- Collaborate cross-functionally with operations, technical, and customer success teams
- Support customer onboarding and assist with platform adoption initiatives
- Deliver a high level of customer service while managing challenging situations professionally
- Participate in after-hours or on-call support coverage as needed
Job Qualifications
- Minimum 1+ year of experience in technical support, help desk, or end-user support
- Hands-on experience supporting:
- Microsoft Windows environments
- PC hardware and peripherals
- LAN/Wi-Fi networks
- Mobile devices
- Microsoft Office applications
- Remote users
- Familiarity with Microsoft Servers, Chrome OS/Chromium environments, and basic firewall/networking concepts
- Strong troubleshooting and critical thinking abilities
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- Ability to adapt quickly and work independently in a fast-paced setting
- Post secondary education in Computer Science, Engineering, IT, or a related field is considered an asset
- Fluency in both English and French (spoken and written) is required
What’s Offered
- Competitive compensation package
- Health and dental benefits
- Flexible work environment
- Training and professional development opportunities
- Collaborative and supportive team culture
- Company events and team activities
- Long-term growth potential within a scaling organization
