About Symcor
Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know!
#youbelonghere
For more information, visit www.symcor.ca
The Opportunity:
As an internal product expert, lead the development, strategic planning, and execution of the product vision and roadmap for a portfolio of payment products and services, ensuring alignment with business goals and market opportunities.
This is a hybrid role with requirements to be on site 3 days a week, providing a balance between remote flexibility and in-person collaboration.
Core Responsibilities
Product Management and Optimization
- Own the product lifecycle for existing payments products including roadmap, backlog prioritization, and performance tracking
- Pull and interpret product data to identify opportunities for improvement and optimization
- Conduct post-launch reviews and feed insights back into the roadmap
- Manage BAU activities including issue escalation, stakeholder updates, and client support
- New Product Development
- Lead discovery, business case development, and go-to-market planning for new payment products
- Translate strategic vision into actionable product roadmaps with clear milestones and success metrics
- Partner with engineering, compliance, legal, and risk to take products from concept to launch
- Identify market gaps and emerging opportunities within the Canadian payments ecosystem
Stakeholder and Client Engagement
- Build and present executive-level decks and product recommendations to internal leadership and bank clients
- Support client conversations with insights, product updates, and strategic recommendations
- Act as a subject matter expert on payment products with both internal and external stakeholders
Data and Insights
- Define KPIs and success metrics for each product
- Use data to drive prioritization decisions and communicate product performance to leadership
What We Are Looking For:
Education:
- University Degree – Undergraduate or Business graduate preferred
- Relevant certifications within Product Management are preferred
Must Have:
- 5 to 8 years of product management experience with a PM or Senior PM title
- Demonstrated experience in Canadian payments (working knowledge of ACSS, RTR, the regulatory landscape)
- Experience launching or managing SaaS or API-based payment products
- End-to-end PDLC ownership — from discovery and requirements through launch and post-launch iteration
- Strong communication and presentation skills — comfortable presenting to executives and bank stakeholders
- Proven ability to operate with minimal supervision in ambiguous, fast-moving environments
- Active use of AI tools in day-to-day product work
Nice to Have:
- Experience with open banking, BaaS, or embedded finance
- Familiarity with ISO 20022 or real-time rail architecture
- Experience in a B2B2C model
- Exposure to bill payments, EFT/AFT, or remittance products
What’s In It For You
At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Opportunities to do challenging work and progressively take on greater accountabilities for growth.
- We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.
Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates.
