JOB OVERVIEW:
The Sales Desk works to provide a friendly atmosphere for our customers. They are responsible for assisting customers, invoicing and ordering in product for them and maintain the desk. They play a very important role as they generally are the first and last contact for some of our customers.
RESPONSIBILITIES:
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Greeting all customers in a friendly manner within 10 seconds
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Processing special orders from both customers and at the request of the Contractor Sales team
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Arranging delivery of customers’ order through the shipping department
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Invoicing customers who have a charge account
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Filling shipment/delivery paperwork
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Answering the phone and taking messages, if people are unavailable.
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Writing up orders, estimates and transfers for contractor sales
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Processing returns up to $250 on cash accounts and $1,000 on charge accounts
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Authorizing overrides on accounts who are over their credit limits by $1,000 on charge accounts
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Scanning items, ensure that prices and quantities are correct, and collecting payments.
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Processing all transactions quickly and in a professional manner
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Assisting all customers in finding products and offering product knowledge to enhance their shopping experience
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Facing and minor replenishment of stock including cleaning shelves in preparation of new stock arrival within the contractor desk perimeter when not assisting customers
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Proactively being aware of all promotions and product availability
QUALIFICATIONS:
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Prior lumber yard/retail knowledge and experience
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Prior customer service experience is considered an asset, but we are willing to train the right candidate
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Demonstrates a willingness to learn about products
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Detail orientated and strong attention to following safe work practices
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Excellent listening, communication and interpersonal skills
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Outstanding customer service skills
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Self-motivated
