Mandate:
Reporting to the Operations Manager, the Operations Associate supports the day-to-day operations of a logistics company. This role involves tracking shipments, updating systems, and managing administrative tasks to ensure smooth and efficient processes.
Responsibilities include, but are not limited to:
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Monitor shipments using tracking systems to ensure timely movement of goods from departure to arrival.
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Schedule pickup and delivery appointments.
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Provide real-time shipment updates to internal teams.
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Accurately enter details into client portal management software.
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Deliver excellent service to carriers via phone and email.
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Escalate unresolved issues promptly.
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Perform other duties as assigned.
Requirements:
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Minimum 1 year experience in a data entry
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Strong written and verbal communication skills.
- Proficiency in Microsoft Excel
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Bilingual (English and French)
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Fluency in English is mandatory as this role deals with Canadian and US employees (80%).
What You Offer:
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Ability to work efficiently in a team environment with a positive attitude.
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High accuracy in performing repetitive tasks.
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Strong multitasking skills.
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Consistent quality and productivity aligned with department standards.
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Exceptional attention to detail.
What We Offer:
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Equal opportunity employer
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Competitive compensation
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Comprehensive health and dental care
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Referral bonus
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Employee recognition and appreciation program
