Position Title
Service & Operations Manager – Ottawa RV Truck & Trailer (ORVTT)
Position Overview
Ottawa RV Truck & Trailer is seeking a hands-on Service & Operations Manager to run the day-to-day operations of our service facility.
This role is responsible for workflow, customer communication, parts coordination, and financial performance of the shop. You will work alongside an experienced Shop Foreman who oversees technicians and repair quality, allowing you to focus on keeping the operation organized, efficient, and profitable.
This is an “everything” role to start. As we continue to grow this business, the structure will evolve and additional roles will be added. The right candidate will have the opportunity to grow with the operation and help shape what it becomes.
This is a multi-functional role that requires accountability, urgency, and strong organizational skills. The successful candidate will take full ownership of the service operation from intake to delivery.
Key Responsibilities
Shop Workflow & Scheduling
- Plan and manage all incoming work across 4 bays and 4 technicians
- Prioritize jobs based on urgency, parts availability, and capacity
- Ensure consistent technician utilization and minimal downtime
- Maintain an organized and efficient workflow at all times
Work Orders & Billing
- Open, manage, and close all work orders
- Ensure all labour and parts are accurately billed
- Capture and approve additional work identified during repairs
- Maintain clean, accurate documentation
Parts & Inventory Coordination
- Order and track parts required for all active jobs
- Ensure parts are available in a timely manner to avoid delays
- Maintain basic inventory levels and organization
Customer Management
- Act as the primary point of contact for service customers
- Provide quotes, updates, and realistic timelines
- Manage expectations and handle escalations professionally
Financial Performance
- Monitor service gross profit (labour and parts)
- Ensure labour recovery and proper billing on all jobs
- Identify opportunities to improve profitability and efficiency
Coordination with Shop Foreman
- Work closely with the foreman to align on priorities and workload
- Support the foreman by ensuring jobs are properly staged and ready
- Allow the foreman to focus on technician performance and repair quality
What This Role Is
- A hands-on operations role with full accountability
- A position that requires ownership and decision-making
- A key contributor to the profitability of the business
What This Role Is Not
- Not a technician role
- Not just a service advisor
- Not a passive administrative position
Qualifications
- Experience in service operations, shop management, or service advising
- Strong organizational and time management skills
- Mechanical understanding (RV, truck, or related industry preferred)
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and customer service skills
- Financial awareness (understanding of labour, parts, and gross profit)
Compensation Plan
Base Salary: $70,000 per year
Performance Incentive Plan
Designed to reward efficiency, profitability, and shop performance.
Service Gross Profit Bonus
- 3% of monthly service net profit (labour + parts)
- Paid monthly
Expected Earnings
- Typical: $80,000 – $95,000
- High Performance: $100,000+
As a dynamic and innovative company, we emphasize performance, continuous improvement, and cultivating growth from within. We are committed to providing motivated professionals with opportunities for development and advancement as part of our exciting journey.
Our hiring process uses third party websites (such as Indeed) and technologies that utilize artificial intelligence (AI) to assist with talent sourcing and the resume screening process, helping us to filter and evaluate a large number of applications efficiently. AI tools are used to assist with job description creation, to analyze resumes for relevant skills and qualifications against the job requirements, and to create personalized message templates for candidate communication.
A human recruiter/manager is always responsible for conducting interviews and for the final selection. Please be aware that AI may analyze your application based on its programming and a complete disclosure of AI use in this process will be provided as required by law.
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All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.
We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received may be referenced for future staffing requirements.
