About Us
TLC Medical Supply is a dynamic, growing leader in the mobility and accessibility sector. We are deeply dedicated to improving our clients' quality of life by providing high-quality products, exceptional service, and innovative solutions. As we continue to expand our reach, we are seeking a motivated, empathetic, and organized Customer Service Representative (CSR)/Front Sales to join our close-knit team in Ottawa.
Job Description
As a CSR/Front Sales employee at TLC Medical Supply, you are the face and voice of our company. You will play a crucial role in ensuring smooth day-to-day operations by supporting customers both over the phone and in our showroom. This multi-faceted role involves managing sales & sales data, coordinating with our service department to book appointments, and navigating government funding programs to help clients get the equipment they need.
If you are detail-oriented, highly organized, and want to make a meaningful difference in a dynamic sales & client support environment, we want to hear from you!
Key Responsibilities
- Customer & Therapist Support: Respond to inquiries from customers, Occupational Therapists (OTs), and Physiotherapists (PTs) via phone, email, and in-person to provide product details and streamline order processing.
- Funding & Documentation: Assist clients with the documentation and processes required by various government funding agencies.
- Administrative & Scheduling Excellence: Coordinate and schedule service appointments, maintain accurate digital files, and prepare routine reports.
- Data & Inventory Management: Maintain and update customer CRM databases, track sales records, and monitor inventory levels to ensure stock availability.
- Cross-Department Collaboration: Work closely with our service and fulfillment teams to guarantee a seamless, high-quality experience for every customer.
Qualifications
- Experience: Minimum 1 year of experience in a front desk/medical sales, administrative, and customer service role (required).
- Skills: Exceptional organizational skills with a proven ability to multitask in a fast-paced environment.
- Communication: Outstanding interpersonal and communication skills, with a strong sense of empathy for clients with mobility needs.
- Tech-Savvy: Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Familiarity with CRM systems is a major asset.
- Languages: English (required), French language skills are highly preferred.
- Attributes: High attention to detail, accuracy, and the ability to work independently as well as collaboratively within a team.
Benefits & Perks
- Work-Life Balance: Paid time off, standard Monday to Friday day shifts (8 hours), and paid holidays.
- Extras: Store discount, on-site parking, and professional development opportunities in a growing sector.
Job Type: Full-time
Pay: $43,000.00-$50,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (required)
- Administrative experience: 1 year (required)
Language:
Shift availability:
Work Location: In person
