Case Manager (Hubs) - Full Time
Job Description
Hi. We’re Trellis.
Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.
With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing!
Our Values
Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.
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Courage: We willingly embrace growth, anddon’tsee it as optional
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Empathy: We relentlessly care about the growth of others andwon’tlet anyone go unsupported
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Learning: We choose to grow through uncertainty, even when the status quo feels easier
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Impact: We go beyond what seems doable and prove that growth is possible.
Our Commitments
We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.
We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.
What Trellis Offers
We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits:
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Flexible Health & Wellness Benefits
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RRSP Group Savings Plan
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Free and confidential support through the Employee & Family Assistance Program
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Paid Vacation, Sick Days, WellnessDaysand your Work Anniversary off
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Ability to swap statutory holidays for other days of importance to you
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Consistent Training & Development Opportunities
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Diversity and Inclusion embedded into everyday practice.
For more info on Trellis Society, visit www.growwithtrellis.ca or find us at @TrellisYYC on social media.
The Role: Case Manager- Hubs
This role focuses on reducing risk, promoting positive youth development, and helping youth build a sense of identity, belonging, and supportive relationships. The Case Manager works with youth who are at risk of, or currently experiencing, sexual or other exploitation. This is a hub-based role, with a balance of time spent between case management and attending youth programming to connect with youth, foster relationships, and support their engagement in peer-based activities. The Case Manager collaborates with Trellis Hub staff and community partners to identify and engage youth and their natural supports, manage a caseload, and support youth in goal setting and achieving personal development outcomes.
This is a Monday to Friday role and the working hours will be predominantly afternoons and evening work with occasional weekends.
Key Tasks & Responsibilities:
Client Relations
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Build safe, trusting, and supportive relationships with youth and their natural supports.
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Provide non-judgmental, client-centered, and strength-based guidance.
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Facilitate challenging conversations and support youth in setting and achieving goals.
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Connect with and engage youth based on program criteria and respond to crises as needed.
Case Management
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Support youth in life skills, education, employment, safety, and basic needs.
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Work with youth and families to manage conflict, negotiate boundaries, and strengthen relationships.
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Connect youth to appropriate services, including culturally safe and inclusive supports.
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Document goals, progress, and case notes; complete required forms and reports.
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Contribute to program planning and deliver psycho-educational content focused on exploitation prevention and diversion.
Youth Programming Support
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Attend Hub programming regularly to meet youth and build relationships.
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Collaborate with Hub staff to support youth identified as needing additional support.
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Support youth in practicing healthy peer relationships and engagement.
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Mentor, supervise, and encourage participation, integrating caseload youth into activities.
Growth, Development, and Culture
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Commit to professional growth, supervision, and mandatory training.
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Model Trellis values, supporting inclusion, diversity, and reconciliation.
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Foster a positive team culture and provide and receive constructive feedback.
Competencies
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Self-Awareness
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Emotional Awareness and Regulation
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Self-directed
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Resourceful
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Grit
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Relentless engagement
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Adaptability
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Flexibility
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Independent Worker
Knowledge and Experience Expectations
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Degree or diploma in Human Services or a related field, and experience working with children, youth, and families. Equivalencies based on a combination of experience, competence and/or personal suitability will be considered.
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Minimum of 2 years’ experience working with vulnerable youth.
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Able to work flexible hours including regular evenings, occasional weekends and in various environments
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Clear Criminal Record Check with vulnerable sector search and Intervention Record Check required.
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Valid Alberta driver’s license & access to a vehicle. Ability to work occasional weekend events.
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Experience managing a case load of youth at risk of various forms of exploitation an asset
Reporting Relationship
This position reports to a Manager of Community & Wellness.
Join Our Team
The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We’re always growing and we’re looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise.
We appreciate your interest and thank all who apply, but only those selected for an interview will be contacted!
