Position: Premium Supervisor
Department: Premium Service
Reports to: Manager, Premium Service
Are your ready to join the Team? Your Abbotsford Canucks are seeking energetic, passionate individuals who want to be part of the action. We are excited to create memorable moments for our fans and guests of Abbotsford Centre. We can’t wait to meet you!
POSITION SUMMARY:
Premium Supervisors lead the Premium Service staff and provide exceptional service to our fans and guests. With a positive, energetic, and enthusiastic approach, supervisors will build, coach, and motivate high performing teams with a focus on excellence, passion, and commitment to quality product and service. This is a part-time, hourly, events-based position.
A typical shift includes
- Lead teams of premium servers and bartenders and provide ongoing coaching and recognition to team members to ensure excellent hospitality is provided and the fan experience is exceptional
- Contribute to building a high-performance team by actively partnering with all staff of Rogers Forum
- Complete post-event administrative responsibilities such as cash reconciliations, gratuities disbursements, product orders, and staff hours submissions
- Overseeing inventory responsibilities for their premium area
- Other duties as required
REQUIRED EXPERIENCE AND QUALIFICATIONS:
- A demonstrated background in restaurants and Supervisory/Management skills, including the ability to lead and be part of a team and to maintain and develop standards and coach for improved performance
- Must be able to work weeknights, weekends, and holidays with varied start times based on the needs of the event and with this being an event-based business
- Must be able to safely lift up to 35 lbs.
- Highly committed to a premium level of service
- Strong written and oral communication and interpersonal skills
- Possess superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele
- Demonstrate excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
- Valid Serving it Right certificate is required
Vancouver, and its neighbouring city, Abbotsford are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique communities. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.
