Service Coordinator
We are currently looking for a motivated individual for the position of Service Coordinator at our Edmonton location. If you are seeking employment with a growing company, have the ability to work efficiently as an individual, as well as cooperatively with other employees, please apply.
This position is working full time and reporting to the Service Manager.
Purpose:
The primary purpose of the Service Coordinator is to serve the customer in a courteous and professional manner and to manage Service invoicing. Generate, monitor, and close all repair orders, and to assist the shop management team in the management of Service Department records and files.
Responsibilities & Duties:
· Assist Service Techs with Quotes and Service Orders
· Review and process all service orders as per billing parameters
· Call customers if necessary for payments, contact information and purchase order numbers
· Receive service calls from customers, prioritize calls according to customer needs, dispatch service technician
· Assisting customers on any questions regarding service invoices, sales orders, etc.
· Maintain an accurate database
· Ensure scheduled maintenance calls are performed on time
· Support policies and procedures of the computer system and the company
· Process warranty claims, follow-up to make sure claims are paid - if not verify problem
· Perform other duties as needed
Qualifications
- High School Diploma or equivalent required
- 1 year in a similar Service Coordinator position.
- Experience in the transportation industry a plus.
- Excellent verbal and written communication skills
- Technology Driven
- Experience with Outlook and other Microsoft Office products is required
- Ability to work effectively with others and be part of a dynamic team
If you have a willingness to work with others in a team environment to reach a common goal, please forward your resume.
We appreciate all resumes; however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Benefits
- Extended health care
- On-site parking
Schedule:
Ability to commute/relocate:
- Edmonton, Alberta: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
Schedule:
Work Location: In person
