Job Title: IT Technical Support Specialist
Location: Mississauga, ON
Employment Type: Full-Time
Department: Information Technology
Reports To: IT Manager / Service Desk Lead
Company Overview
We are committed to delivering reliable technology solutions that support our teams and customers. We are currently seeking a skilled IT Technical Support Specialist to join our IT department and provide high-quality technical assistance across the organization.
Position Summary
The IT Technical Support Specialist is responsible for providing first- and second-level technical support across the organization, including troubleshooting, installation, configuration, and maintenance of IT systems, hardware, and software. This role includes hands-on support for end-user devices and workplace technology.
Key Responsibilities
- Provide technical support for hardware, software, network, and peripheral issues
- Install, configure, and maintain desktops, laptops, PC monitors, printers, scanners, and other IT hardware devices
- Set up and deploy new user workstations, including physical hardware setup and cable management
- Respond to and resolve help desk tickets in a timely and professional manner
- Troubleshoot and resolve issues related to Windows operating systems and standard business applications
- Support network connectivity issues (LAN, Wi-Fi, VPN)
- Perform user account management including setup, password resets, and access permissions
- Assist with onboarding and offboarding of employees, including full workstation setup and hardware provisioning
- Maintain accurate documentation of IT assets, configurations, and support activities
- Escalate complex technical issues to senior IT staff or external vendors when required
- Assist with routine maintenance, updates, and system patching
Required Qualifications
- Diploma or degree in Information Technology, Computer Science, or related field
- 1–3 years of experience in IT support or service desk role
- Hands-on experience installing and troubleshooting PC hardware including monitors, printers, and peripherals
- Strong knowledge of Windows operating systems (Windows 10/11)
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Microsoft 365 support and administration
- Familiarity with IT ticketing systems (Zoho etc.)
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
Preferred Skills
- Experience with Active Directory and Group Policy
- Knowledge of virtualization technologies (VMware / Hyper-V)
- Basic scripting knowledge (PowerShell or similar)
- IT certifications such as CompTIA A+, Network+, or Microsoft Fundamentals
- Experience supporting multi-device office environments
Soft Skills
- Strong customer service mindset
- Ability to work independently and collaboratively
- Good organizational and prioritization skills
- Professional demeanor when supporting non-technical users
How to Apply
Interested candidates should submit their resume and cover letter to [email protected] with the subject line: IT Technical Support Application – [Your Name].
Benefits:
Work Location: In person
