Job Summary
Kinetix Medicine operates a community-based clinic in Vancouver providing timely access to collaborative and multidisciplinary musculoskeletal evaluation and pain management solutions that results in long term improved physical and psychological functioning.
Kinetix provides outstanding results by utilizing technologically advanced equipment and a team of specialist doctors who are top in their field, alongside a team of compassionate patient care staff. All our doctors are extensively educated in their field and are committed to capturing the best outcomes for all patients.
Kinetix Medicine is currently accepting applications for a full-time Medical Office Assistant and a part-time Medical Office Assistant. The MOA acts as the primary point of contact for Kinetix patients and doctors and is accountable for providing a consistently excellent level of customer service and care to all patients.
Responsibilities and Duties:
- Performing a wide variety of reception and administrative duties.
- Managing incoming faxes, creating patient charts and accurately inputting their demographic data and then assigning these referrals to a doctor.
- Promptly assigning test/diagnostic reports to the appropriate patient’s chart and forwarding these to the doctor via the internal patient messaging portal.
- Booking referrals in a timely manner and coordinating doctors’ schedules across the clinic.
- Explaining and ensuring all patients understand their examination procedures and the relative costs involved.
- Administer and process patient information, referrals, requisitions, prescriptions.
- Assisting patients to changing rooms for assessments and procedures.
- Requesting previous diagnostic images and/or reports from other facilities where these are required for interpretation and diagnosis by the doctor.
- Responding to requests from other facilities for reports.
- Managing incoming calls and email enquiries.
- Assisting with medical legal requests and report processing.
- Assisting with the concussion/rehab programme.
- Other duties as assigned.
What to bring to this role:
- Excellent customer service skills, warm and friendly disposition, willingness, and appetite for helping patients, ability to adapt to change.
- Excellent organisational and efficiency skills.
- Proven efficiency and ability to work in a fast-paced environment.
- Strong attention to detail is required.
- Outstanding phone etiquette and a positive attitude are essential to this role.
- Demonstrates professionalism, empathy, and can act as a team player.
- Ability to multi-task, organize, and prioritize changing workloads and schedule variances.
- Excellent communication skills (auditory, written, and verbal).
- Ability to speak/read/write fluent English is a requirement.
- Minimum 2 years’ receptionist experience delivering exceptional customer service in a face-to-face environment.
- Certification as a Health Information Office Assistant or Medical Office Assistant is an asset.
- MSP billing experience is an asset.
- Previous experience in working at a medical clinic or diagnostic imaging clinic is an asset.
Work Remotely
Job Types: Full-time, Part-time
Pay: $24.00-$26.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Expected start date: 2025-03-03
