Job Summary
Yardworx is seeking a motivated, organized, and customer-focused Customer Service & Sales Representative to join our growing team. This role combines customer service excellence with sales responsibilities, requiring strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. The successful candidate will be responsible for managing client inquiries, generating and converting leads, supporting office operations, and helping achieve company sales goals.
If you are driven, professional, and enjoy building relationships with customers while contributing to a collaborative team environment, we'd love to hear from you.
Key Responsibilities
Customer Service & Communication
- Provide positive, professional, and outgoing communication with customers and team members.
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Answer incoming calls efficiently and professionally, handling 50+ calls per day when required.
- Reply to all emails, voicemails, web leads, and customer inquiries before the end of each workday.
- Maintain open and effective communication with all team members.
- Demonstrate excellent phone etiquette and customer service skills.
Sales & Lead Management
- Study and maintain a strong understanding of company services, procedures, terms, and customer benefits.
- Confidently present and sell services to residential and commercial clients.
- Perform daily cold and warm calling activities, with a minimum of 25 outbound calls per day.
- Identify opportunities to sell, cross-sell, and upsell services during customer interactions.
- Independently manage and follow up on leads entered into the company system.
- Create and maintain new leads, seasonal renewals, and site maps.
- Maintain focus on sales targets and actively contribute ideas to increase sales and improve marketing efforts.
Administrative & Data Management
- Perform accurate and timely data entry while ensuring data integrity.
- Conduct daily reviews of entered information to ensure accuracy and compliance with company sales policies and procedures.
- Maintain organized email inboxes, customer records, calls, and lead databases.
- Assist in identifying training opportunities and communicate concerns regarding data accuracy to management.
Team Support & Office Operations
- Support shared email inbox management by processing incoming communications, distributing tasks, and filing completed items.
- Meet project deadlines and take ownership of assigned projects and responsibilities.
- Demonstrate initiative by knowing when to seek assistance and when to support fellow team members.
- Adapt positively to changes in company policies, procedures, services, and business needs.
- Participate in additional projects and responsibilities as assigned.
Qualifications & Requirements
- Previous experience in customer service, sales, administrative support, or a related field.
- Strong verbal and written communication skills.
- Proven ability to build rapport with customers and provide exceptional service.
- Experience with lead generation, sales, upselling, and customer retention strategies.
- Excellent organizational and time-management skills.
- Strong attention to detail and commitment to data accuracy.
- Ability to multitask and perform effectively in a fast-paced environment.
- Comfortable working independently while contributing to a team environment.
- Proficiency with computer systems, email management, and data entry software.
- Analytical and problem-solving skills with the ability to assess customer needs and recommend solutions.
- Bilingual proficiency in English and Spanish is considered a strong asset.
- Multilingual candidates are encouraged to apply.
What We're Looking For
The ideal candidate is energetic, goal-oriented, highly organized, and passionate about customer service and sales. They are eager to learn, embrace change, take ownership of their work, and contribute to the continued success of our team and customers.
Schedule & Additional Expectations
- Full-time position.
- Occasional weekend or holiday work may be required during month-end processing, seasonal transitions, or to support special projects and operational needs.
- Additional duties and projects may be assigned based on business needs.
Join our team and help deliver outstanding customer experiences while driving business growth and success.
Pay: $20.00-$23.00 per hour
Benefits:
Ability to commute/relocate:
- Calgary, AB T2K 5X2: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
