Assistant Taproom Manager - Burlington
The Assistant Taproom Manager supports the day-to-day operations of the taproom by delivering exceptional customer service while assisting with staff leadership, training, events, and administrative responsibilities. This role helps ensure a clean, welcoming, and efficient environment for both guests and employees while supporting the Taproom Manager in achieving operational goals.
Role Details
- Location: 3426 Mainway, Burlington, ON
- Existing or New: Existing position, fill vacancy
- Reporting to: Taproom Manager
- Type: Full time hourly, hours may vary
- Compensation: $20-23 base (depending on experience) + tips
- Group Benefits Plan
Job Responsibilities
Customer Service & Daily Operations
- Deliver exceptional customer service by creating a welcoming, knowledgeable, and engaging experience for all guests.
- Serve beer and other beverages in accordance with Company standards and Smart Serve requirements.
- Operate the point-of-sale system, process payments, and accurately handle cash transactions.
- Complete opening and/or closing procedures, including cash reconciliation, stocking, cleaning, and securing the taproom.
- Maintain the cleanliness, organization, and presentation of the taproom, bar, patio, retail area, and storage spaces.
- Ensure compliance with Company policies, AGCO regulations, health and safety standards, and food safety requirements.
Leadership & Staff Support
- Provide leadership while assigning duties, communicating priorities, and ensuring daily tasks are completed.
- Support employee development by providing guidance, answering questions, and reinforcing Company policies and procedures.
- Act as the Manager on duty in the absence of the Taproom Manager, ensuring the safe, efficient, and successful operation of the taproom.
- Assist with onboarding, training, coaching, and mentoring new and existing team members to maintain consistent service standards.
Special Events & Entertainment Support
- Coordinate and schedule live musicians and entertainment for weekly events, including confirming availability and event logistics.
- Assist with the planning, coordination, and execution of special events, private functions, and afterhours activities.
- Process and fulfill online beer and merchandise orders accurately and efficiently.
- Monitor inventory levels of beer, merchandise, retail products, and operating supplies, and communicate replenishment needs.
- Assist with administrative duties and maintain accurate operational records as required.
Leadership & Staff Support
- Provide leadership while assigning duties, communicating priorities, and ensuring daily tasks are completed.
- Support employee development by providing guidance, answering questions, and reinforcing Company policies and procedures.
- Act as the Manager on duty in the absence of the Taproom Manager, ensuring the safe, efficient, and successful operation of the taproom.
- Assist with onboarding, training, coaching, and mentoring new and existing team members to maintain consistent service standards.
Special Events & Entertainment Support
- Coordinate and schedule live musicians and entertainment for weekly events, including confirming availability and event logistics.
- Assist with the planning, coordination, and execution of special events, private functions, and afterhours activities.
- Process and fulfill online beer and merchandise orders accurately and efficiently.
- Monitor inventory levels of beer, merchandise, retail products, and operating supplies, and communicate replenishment needs.
- Assist with administrative duties and maintain accurate operational records as required.
Additional Responsibilities
- Direct the day-to-day activities of taproom staff during assigned shifts.
- Make operational decisions to ensure efficient service and guest satisfaction.
- Resolve routine guest concerns and employee issues, escalating significant matters to the Taproom Manager when appropriate.
- Recommend improvements to taproom operations, events, and customer experience.
Requirements
- Food Handlers Certificate (Mandatory)
- Smart Serve Certificate (Mandatory)
- 5+ years in restaurant/brewery industry
- Strong team player
- Desire to learn and grow
- Strong organization and communication skills
- Consistent attention to detail
- Flexibility, days, evenings and weekends.
Nickel Brook Brewing Company does not use AI or other algorithmic tools to screen, assess, or select applicants.
We thank all applicants. Only those selected will be contacted.
Nickel Brook Brewing Company is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
Job Type: Full-time
Pay: $20.00-$23.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible language requirement:
Experience:
- Restaurant management: 2 years (preferred)
Licence/Certification:
- Food Handler Certification (preferred)
- Smart Serve (required)
Work Location: In person
