Systems Support Engineer
Department: Information Technology
Reporting to: Manager,IT Cloud Infrastructure & Operations
Overview of the Role
This role brings value by applying technical expertise and delivering a positive customer experience. This position represents the entire IT group through daily interactions and communication with both internal and external customers, ensuring that technology resources are properly supported, tracked, and resolved in a timely manner.
Accountabilities
- Provide Tier 1, Tier 2, and Tier 3 technical support for end users, including desktops, laptops, mobile devices, printers, and business applications.
- Install, configure, maintain, and troubleshoot Windows and macOS workstations, operating systems.
- Administer and support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file services.
- Manage user accounts, permissions, email access, and identity services within Microsoft 365 and Microsoft Entra ID.
- Monitor, maintain, and optimize server, workstation, and network performance to ensure system reliability and availability.
- Configure, deploy, and support endpoint management solutions such as Desktop Central, Service Desk Plus, Log360.
- Perform hardware installations, upgrades, replacements, and asset lifecycle management.
- Assist with the administration and troubleshooting of network infrastructure, including switches, wireless access points, VPNs, firewalls, and internet connectivity.
- Monitor system logs, alerts, and performance metrics to proactively identify and resolve issues.
- Implement and maintain security controls, endpoint protection, patch management, and vulnerability remediation processes.
- Support backup, disaster recovery, and business continuity solutions to ensure data protection and system recoverability.
- Create and maintain technical documentation, procedures, knowledge base articles, and network diagrams.
- Participate in infrastructure projects, including system upgrades, cloud migrations, software deployments, and technology refresh initiatives.
- Collaborate with vendors, service providers, and internal stakeholders to resolve technical issues and implement solutions.
- Ensure compliance with IT policies, security standards, and regulatory requirements.
- Provide technical guidance and training to end users on IT systems, applications, and best practices.
- Participate in after-hours maintenance, on-call support, and emergency response activities as required.
- Manage and prioritize support requests in accordance with service level objectives.
- Identify recurring issues and implement solutions to improve service delivery.
Work Experience / Skills
- Requires 3–5 years of hands-on experience as Systems Support Engineer.
- Proven experience as a Network Administrator, Systems Engineer or similar role.
- Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and routing protocols (OSPF, EIGRP, BGP).
- Requires skills in managing Windows Servers in physical and virtualized environments.
- Experience with Cisco, Meraki, Palo Alto, or similar networking devices.
- Requires skills in Active Directory administration, including DHCP, DNS, and Group Policy management.
- Experience supporting and administering Microsoft Azure cloud services, Microsoft 365, and Google Workspace.
- Experience managing Microsoft Entra ID (Azure Active Directory), Azure Virtual Machines, Azure Virtual Networks (VNet), Storage Accounts, and Azure Backup.
- Experience implementing and supporting hybrid environments integrating on-premises infrastructure with Microsoft Azure.
- Ability to perform some physical work as this position requires moving / deploying computer equipment.
- Ability to work flexible/extended hours as required, including occasional after-hours/weekend and on-call support.
- Excellent interpersonal and communication skills, both verbal and written.
Knowledge
- Knowledge of Security Standards and Regulations
- Knowledge of Cloud Networking (Azure & Google Cloud Platform)
- Knowledge of IT Service Desk and Cloud IT Infrastructure
- Knowledge of Change Management
- Knowledge of ITIL processes
Education
- Degree in Computer Science or related field.
- Other systems and network engineering-related training and certifications.
Other Information
- Status: Full-time role
- Hours: 35 hours per week
- Hybrid: 3 days in office
At Bridgemarq Real Estate Services we are committed to attracting, hiring and promoting people based on their skills and abilities to do a job. We support equality of opportunity and culture diversity and are focused on hiring and retaining employees regardless of disability, age, ancestry, color, race citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex and sexual orientation. Accommodations for job applicants with disabilities are available upon request during the recruitment process
Job Types: Full-time, Permanent
Pay: $55,000.00-$71,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home
Work Location: Hybrid remote in Toronto, ON M2N 6L9
