The Role at a Glance
Endurance Taekwondo is not just a gym; we are a community institution voted the #1 Martial Arts School for 10 consecutive years. We are seeking a high-energy professional to manage our front-of-house, welcoming families, and drive enrolment for the next generation of students.
The Schedule
- Monday – Saturday: 40 hours per week (Exact shift times to be discussed)
The Mission
We aren’t looking for a "receptionist" to sit behind a desk. We are looking for a Relationship Builder.
Your mission is to ensure every person who walks through our doors feels like the most important person in the building. You will blend 5-star hospitality with operational precision, helping us grow the school while maintaining the legendary service our families expect.
What You Will Do
- The Ultimate Host: You are the first and last face our families see. You bring energy, warmth, and professionalism to the lobby every single day.
- Enrollment & Growth: You will guide prospective families through their decision-making journey—from the initial phone inquiry to their first class—helping them understand the life-changing value of martial arts.
- Community Connector: You will be the "go-to" person for parents, handling questions, concerns, and feedback with grace and speed.
- Operational Excellence: You will keep the academy running smoothly by managing student attendance, billing, and scheduling using our CRM (ZenPlanner/Mindbody).
Who You Are
- You Have a "Service Heart": You genuinely love helping people. You can turn a stranger into a friend in minutes and handle a busy lobby with poise.
- You Are Growth-Minded: You aren’t afraid of a sales conversation because you believe in the product. You are motivated by hitting goals and earning bonuses.
- You Are Detail-Obsessed: You notice the small things—from a typo in an email to a stray bag in the lobby—and you fix them without being asked.
- You Are Tech-Savvy: You are comfortable learning new software and maintaining accurate digital records.
Qualifications
- Experience: 2+ years in a customer-facing role (high-end retail, hospitality, or front-desk administration preferred).
- Proximity: You live within a reasonable commute of the Burquitlam area
- Tech: Experience with scheduling software (ZenPlanner, Mindbody, Google Workspace) is a strong asset.
Why Join Us?
- Top-Tier Pay: We pay above market rate because we expect above-market talent.
- Performance Bonuses: Your hard work is tied to the school’s success. When we grow, you benefit.
- Culture of Excellence: Work in a high-performance, positive environment where you are treated as a partner in our success.
How to Apply
We value personality and presence above all else. To apply, please submit:
- Your Resume.
- A Short Cover Letter: Tell us specifically why you are the "People Person" we are looking for.
Pay: $25.00-$30.00 per hour
Ability to commute/relocate:
- Burnaby, BC V3J 7T9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you worked with scheduling/CRM systems before (e.g., ZenPlanner, Mindbody)?
- How will you help us build our reputation?
- Are you available to work Monday through Saturday on a weekly schedule of 40 hours a week?
Work Location: In person
