Join SkilledTradesBC and be part of a highly engaged organization that is named one of BC’s Top Employers and certified Great Place to Work!
ABOUT THE POSITION
We are currently looking for one (1) Team Lead, Exam Administration for a permanent, full-time role.
The Team Lead, Exam Administration is responsible for overseeing the daily operations of the Exams Administrator team, including the security, maintenance and administration of all SkilledTradesBC examinations and related processes. This role is responsible for ensuring all processes and procedures related to the scheduling, distribution, marking and recording of results, tracking and secure storage of all SkilledTradesBC examinations are taken care of on a daily basis, under the direction of the Manager, Assessments. The Team Lead supervises a team of Exam Administrators and strives to create improvements in process and procedures to create a seamless exam experience. The Team Lead, Exam Administration will balance technical competence with the ability to lead with strong operational and interpersonal skills.
CORE RESPONSIBILITIES
PROCESS OVERSIGHT AND IMPROVEMENT:
- Reviews and proposes changes to assessment related policies, procedures, training materials and job aides to drive continuous improvement and ensure high quality service to stakeholders
- Implements process improvement and procedure changes in exam administration to ensure continuous efficiency and high-quality work within the team
- Monitors workflows and service demand to proactively address issues, concerns, or developing problems
- Ensures timely implementation of new exams as well as rotation and recall of exams
- Serves as a point of contact with internal departments and represents the exams group on internal committees, projects, and working groups to facilitate cross departmental engagement and collaboration
- Manages the needs and requests of external stakeholders and ensures timelines are met
- Manages inventory of answer sheets, codebooks and supplies, working with shipping providers and warehouses to ensure adequate supply is in circulation
- Manages the development and regular maintenance of exam related forms, schedules and publications
- Coordinates and promptly responds to out of province (OOP) examination requests with respective jurisdictions
- Participates in special projects, committees and meetings; responds to enquiries related to the work and performs other related duties, as required
- In conjunction with the Assessments Quality Assurance Analyst, improves and maintains quality assurance process for exam administration and related functions.
- Technical Competence: Strong working knowledge of various platforms, secure testing browsers hardware, software and hardware
TEAM LEADERSHIP:
- Maintains, updates, and monitors all Exam Administration training
- Plans, assigns, schedules, supervises and reviews the work of the Exam Administrator staff
- Sets performance and development goals for the team, assesses work performance and provides ongoing group and one-to-one coaching in conjunction with the Manager, Assessments and Completions
- Supports with systems used by exam’s team and escalates to IT when required
- Responds to questions and provides advice and feedback to improve performance and resolve problems; ensure teams are informed of and understand established policies and procedures; identifies training needs
- Creates task assignments and reviews distribution of workload; prioritizes tasks when needed
- Leads in developing training content and the delivery of training to new and existing Exam Administrators
- Utilizes critical thinking, proactive problem solving, and positive solutions to address or mitigate escalations, challenges, and emerging issues
- Risk Management: The ability to anticipate disruptions and develop contingency and mitigation plans
- Project Planning: Scheduling, work structures, and process mapping
EDUCATION/EXPERIENCE
- Highschool or equivalent, and post-secondary degree in Business or a related field, or an equivalent combination of education, training, and experience is required
- 2+ years of team lead experience, with demonstrated leadership capabilities to guide, direct, and apply critical thinking to solve problems and emerging issues
- Demonstrable experience generating reports, utilizing statistics and analysis to monitor and maintain service levels is required
- Experience with assessing operational planning, interpersonal communication skills, conflict resolution, and data-driven decision-making is required
- Previous management experience with coaching and development is an asset
- Knowledge of SkilledTradesBC assessment and apprenticeship training programs is an asset
- Experience working in an Exams or invigilation environment is an asset
COMPENSATION
Salary Band D: $ 72,898 - $ 98,628
SkilledTradesBC offers a highly competitive benefits package and perks which include:
- Hybrid work schedule, flex days, and a 37.50-hour work week
- Eligible for pension contributions
- Lifestyle Spending Account
- Extensive Extended Health and Dental Plans that are 100% employer paid
SkilledTradesBC has partnered with Altis Recruitment to support our pre-screening process. As part of this process, you may be contacted by an Altis Recruitment representative.
Posting Closing Date: Friday, June 19, 2026
WHO WE ARE
SkilledTradesBC is a crown agency that is responsible for leading and coordinating the skilled trades training and credentialing system for the province. SkilledTradesBC provides strategic leadership, policy support and customer services to help apprentices, employers and industry.
SkilledTradesBC sets program standards, maintains credential records and issues the highly regarded Interprovincial Red Seal and B.C. Certificate of Qualifications (C of Q) credentials.
HOW TO APPLY
If this sounds like you, we look forward to hearing from you! Submit your cover letter and resume by the closing date.
At SkilledTradesBC, we are committed to diversity and inclusion to ensure that everyone can be their best, authentic self at work. We strive to remove barriers that affect marginalized communities in our recruitment processes. We encourage all qualified applicants to apply.
Due to the high number of applications the SkilledTradesBC receives, only applicants who are selected for an interview will be contacted.
SkilledTradesBC currently operates in a hybrid work environment which encompasses working remotely and in-office.
