,,Administrative Assistant/Receptionist Physiotherapy Clinic
Company description
Motion Focus & Sports Clinic is a rehabilitation facility. Our services include physiotherapy, massage therapy, psychology, orthotics etc. We are located at Hawkwood shopping plaza, at Northwest of Calgary, we are local, and we aim to improve our communities.
https://motionfocusclinics.com/
Job description
To coordinate the effective day-to-day operation of the clinic with regards to supporting the clinicians, providing the best service to patients, clients and potential patients. The successful candidate will be responsible for fulfilling a variety of duties in both the front and back of the office, including billing support, scheduling, patient communication, and record-keeping.
Expectations for the Role
- Providing a variety of administrative duties within the clinic such as data entry, faxes, scanning, shredding, photocopying, preparing patient information booklets and other related tasks, as required
- Answering phone calls and emails and scheduling appointments or directing calls to the appropriate party. Prioritizing and responding to phone calls and messages on time
- Educating patients on what to expect from the appointment, and what/how to prepare for their visits
- Welcoming patients as they arrive at the clinic and providing the necessary paperwork for their visit
- Coordinating the flow of patients in the examination and treatment areas to ensure efficient use of the facility and the practitioner’s schedule
- Maintaining patient files by obtaining, recording, and updating personal and financial information
- Entering pertinent information into electronic medical software including the use of the Telus Health Portal for direct billing purposes
- Processing billing and patient payments and closing out the daily cash
- Assist with booking follow-up appointments as needed
- Maintaining inventory of products and supplies.
- Minor bookkeeping including entry of expenses and invoices into QuickBook software
- Day to day maintenance and cleaning of the office environment including various cleaning protocols by public health regulations
- Ensuring the protection of patients’ rights by maintaining the confidentiality of personal and financial information
Required Experience, Knowledge and Skills
- A professional and courteous disposition
- Must possess a strong work ethic, be self-motivated and able to work independently with minimal supervision
- Ability to multi-task and manage time efficiently
- Meticulous attention to detail and excellent record keeping skills
- Excellent written and oral communication skills with the ability to empathize with patients
- Excellent customer service skills, providing high-quality care to clients from the moment they walk into the clinic until the moment they leave
- A genuine interest in the well-being of patients
- Team player attitude and the ability to work effectively in a team setting, contributing to a positive and collaborative work environment
Assets
- Job experience in a related field (Physiotherapy clinic, Home care, or other healthcare services).
- Medical terminology experience
- Experience using Electronic Medical Record Software
- Proficiency with Microsoft office.
Parking: Free parking
Job Types: 40hrs/wk.
Compensation: $17.00-20/hr
Job Type: Full-time
Pay: $17.00-$20.00 per hour
Ability to commute/relocate:
- Calgary, AB T3G 3K2: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
