China Airlines (https://www.china-airlines.com/us/en) boasts a professional team of about 10,500 employees around the world. We are proud to be one of the world's leading airlines and are committed to what we do. Our services and reputation made us being one of the best and most reliable airlines in the industry. We keep the best airline team who shares the same passion and vision with us. We encourage you to work with us and start a life-long career that you have been searching for.
Job Description:
- Full-time position
- Book air travel, answer questions and provide general information for internal and external guests and travel agents about travel with China Airlines
- Provide pre and post booking support, such as changing and cancelling reservations, using the our reservation system
- Using an airline computerized system for making reservations and assessing fares, ticketing and complete daily sales reports
- Ensure customer satisfaction by providing timely resolutions to customer inquiries
- Handle and resolve customer complaints
- Coordinate with relevant departments within the company and follow direction given by company management and supervisors; assists in all areas as assigned
Qualifications and Experience:
- Must be at least 18 years of age and legally able to work in Canada without sponsorship
- Must have post-secondary or equivalent higher education diploma
- Experience in airline industry preferred
- Customer service or sales experience call centre experience an asset
- Pro-active communication style with ability to read and write in English and Mandarin Chinese preferred
- Display proficiency with computers, learning new concepts and systems quickly
Job Type: Full-time
Pay: From $3,127.00 per month
Benefits:
- Extended health care
- RRSP match
Schedule:
Work Location: In person
