Banquet Captain

Westin Resort and Spa Whistler -
Whistler, BC

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Job details

Full-time
$26 an hour
2 days ago

Qualifications

Serving It Right
Supervising experience
Communication skills

Full job description

Start Your Journey With Us

WESTIN

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.

Position Start date: Immediate

Expected Hours: Full time

The Impact You’ll Make:

The Artist

Have a creative side? We offer several career paths to feed your inspiration.

Our Banquet Captain is responsible to monitor the daily operations of the Banquet Department, including providing support and guidance to fellow banquet associates to ensure a successful and effective operation ending in a positive guest experience. Support with supervision and direction of Outlet service staff may be require, depending on business needs of the hotel.

The Wellness You Deserve:

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers & encouraging management
Learning and development opportunities
Reward and Recognition Programs
Staff Accommodation (based on availability)
Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
Complimentary Staff Meal

What we are looking for:

A warm, people-oriented demeanor
A team-first attitude
High attention to detail and a drive to get things done

What you will do:

Check all room sets prior to each event

Allocate stations and partners for staff
Review banquet event orders
Communicate with the meeting planner handling the function to ensure all needs have been met and to check for any last minute instructions or changes

Ensure guests who disclose a dietary requirement receive a meal satisfying their needs
Ensure that food is served at the appropriate temperature, and that the entrée is placed properly on table

Responsible for the proper handling of all equipment, i.e., china, glassware, silverware, linen, and props, ensuring proper storage after use
Recommend proper maintenance and repair to Engineering and ensure the proper housekeeping of all function space
If no supervisor shift exists on a given day the position will be required to act as a Banquet Server
Comply with WRS’s Occupational Health and Safety Program and the Regulation of WorkSafeBC
All other duties as assigned

Position Requirements:

Serving it Right Certificate
Must be able to regularly lift food trays and equipment weighing up to 30 lbs
Must be able to regularly push and pull carts and equipment weighing up to 250 lbs
Ability to provide a satisfactory criminal record check

Skills & Experience:

An understanding of the delivery of quality service standards
Must be able to build and maintain credibility and relationships with customers (internal and external)
Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
Caring, efficient and attentive food and beverage service, delivered with enthusiasm, professionalism and in a way to truly personalize their entire experience
Ability to maintain a clean and safe working environment
Stamina to work in a physically demanding job which includes regular lifting and a lot of walking
Previous experience in a similar role in a similar size/type of property preferred
Previous supervisory experience within a four-diamond food & beverage outlet preferred

Health & Safety:

Health & Safety is at our core!

Daily stretches and movement to get you ready for your day
Safety orientations to ensure you feel safe at work
Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
Monthly safety committee meetings

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

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