Full time: Black Diamond Bike Rentals Banff is hiring a customer service driven individual to join our summer 2026 team. We are looking for a professional, energetic and responsible team player to be a part of our summer season in Banff. Applicants must have strong customer service skills and a Valid Driver’s License with a clean record. Bike experience is preferred but not neccessary.
Our Rental Shop Technicians are top-notch customer service professionals. Their hard work is instrumental to a Guest’s vacation experience from start to finish. Our team is knowledgeable, prompt, respectful and friendly.
If you are hoping to be a part of a growing business where you are able to strengthen your communication and customer service skills alongside a committed team, then this is the opportunity for you! We provide an upbeat, fun and hardworking environment. Come be a part of a staff that continually provides our guests with superior service and professionalism!
We offer 4 on 3 off scheduling over the summer but you MUST be available to work over the holiday periods. Perks: Gratuities, Industry pricing on equipment, personal use of our equipment and tools, family & friend discounts, retention bonus.
This job can continue into the winter months for the right candidate with our sister company Black Tie Ski Rentals Banff.
Please send a copy of your resume and a cover letter and we will be in touch!
Please note: There is no staff accomodation provided for this role.
Essential Functions
· Collect and report all rental income
· Make sure all Rental waivers are being signed
· Ensure that the Rental shop is safe for both guests and staff
· Assist with day to day operations of the storefront including but not limited to fitting of rental equipment to our guests and some retial sales
· Ensure that our guests are having the best possible experience and dealing with guest service issues of any kind
· Control and maintain the rentals inventory
· Help maintain inventory of parts, equipment, materials and cleaning supplies
· Assist in the care and maintenance of the rental fleet.
· Assist in the rental process for best service and maximum efficiency
Pay: $19.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Discounted or free food
- Store discount
Licence/Certification:
- Driver's License (required)
Location:
Work Location: In person
