Join the Brant County Ford Team!
Brant County Ford has proudly served Brantford and the surrounding communities for over 50 years, providing vehicle sales, service, maintenance, and collision repair. Our commitment is to deliver exceptional customer service. In this key role, you will be responsible for contacting service customers over the phone and email to schedule various automotive service appointments.
Responsibilities:
- Greeting customers in a friendly and professional manner.
- Assisting Service Department customers in booking appointments.
- Handling incoming calls.
- Reviewing Customer Vehicle history and maintenance schedule
- Suggestion selling of necessary maintenance requirements
- Coordinating Customer needs with Service advisors and Parts departments
- Following up with customers in the database to book open recalls
- Other duties, projects, etc. as requested by management
Qualifications:
- Previous automotive service experience
- Dealership experience is a plus.
- 2-3 years of customer service experience.
- Exceptional communication skills.
- Sales skills
- Organizational skills and the ability to multi-task
- Attention to detail
- Ability to read and extract data from information sheets
Job Type: Full-time
Job Types: Full-time, Permanent
Pay: From $55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Experience:
- Customer service: 2 years (required)
- sales: 1 year (required)
- automotive knowledge: 1 year (preferred)
Work Location: In person
