About Us
GLITCH Victoria is a high-energy retro arcade bar bringing 1990s and 2000s nostalgia to the heart of downtown at 759 Yates Street. Following the success of our Vancouver flagship, we are launching this 275-seat venue to offer a unique blend of classic arcade games, new arcade games, and nostalgic cocktails. We pride ourselves on a vibrant, inclusive atmosphere where legendary hospitality takes center stage.
Hidden beneath GLITCH, our basement speakeasy offers a more intimate side of the night. Slip away from the neon arcade upstairs and discover a dimly lit cocktail den where classic techniques meet modern creativity. Expect expertly crafted cocktails, a rotating menu, and a space designed for those who appreciate the art of a well-made drink.
As we prepare for our May 2026 grand opening, we are seeking passionate, fun-loving individuals to help build Victoria’s premier late-night destination. Join us in creating a social experience that is as much about the community as it is about the games.
Overview
We are seeking Female & Male Security team members. The Security team is responsible for maintaining a safe, respectful, and welcoming environment for all guests and staff. This role balances safety and enforcement with a hospitality-first approach, ensuring that all interactions are handled with professionalism, empathy, and clear communication. Security plays a key role in managing entry, monitoring guest behavior, and supporting overall venue operations while contributing to a positive and inclusive guest experience.
Responsibilities
- Greet guests in a professional, friendly, and approachable manner
- Maintain a safe and welcoming environment for all guests and staff
- Verify identification and enforce age and entry requirements
- Monitor guest behavior and proactively address potential issues
- Use calm, respectful communication to de-escalate conflicts
- As a last resort, eject patrons with care and compassion
- Enforce venue policies consistently and fairly
- Conduct routine walkthroughs to ensure safety and awareness
- Respond to incidents quickly, using sound judgment and empathy
- Communicate effectively with team members and management
- Support orderly guest flow at entry, exit, and throughout the venue
Requirements
- Must hold a valid BC Security Worker License (Security License) in good standing
- Strong situational awareness and ability to assess and de-escalate conflicts calmly
- Professional communication skills with a firm, respectful, and guest-focused approach
- Ability to enforce venue policies, entry requirements, and house rules consistently
- Experience handling intoxicated or disruptive individuals safely and effectively
- Good judgment and decision-making under pressure in fast-paced environments
- Physical ability to stand for long periods and intervene when necessary
- Team-oriented mindset, working closely with bar staff and management
- Basic knowledge of emergency procedures (first aid, evacuation, incident response)
- Reliable, punctual, and able to maintain a visible, approachable, and authoritative presence at the door and within the venue
Compensation
- Base wage
- Weekly tip-out
- Paid Vacation
Job Types: Full-time, Part-time
Pay: $21.00-$24.00 per hour
Benefits:
- Casual dress
- Discounted or free food
- Paid time off
- Store discount
Experience:
- Hospitality: 3 years (preferred)
- Security : 1 year (required)
Work Location: In person
