Purpose/Summary of Position:
This role is responsible for following established processes and procedures for their role and achieving targeted goals and objectives. This role is responsible for ongoing collaboration with fellow team members and improving efficiencies whenever possible.
The Warranty Administrator reviews and completes warranty claims; uses technical information sources as needed to complete claims; reviews, corrects, and resubmits claims that have been rejected; maintains complete and accurate records for warranty claims; uses DMS to submit warranty claims and to manage information; coordinates and works effectively with other employees to resolve problems with warranty repair orders.
Key Attributes & Expectations:
Our people understand that customers have a choice in where they purchase and service their vehicles and therefore demonstrate a commitment to delivering unparalleled service to show our customers real value for their hard-earned money. As an excellent communicator with strong organizational skills, you love working directly with both customers & co-workers, are businesspeople and people-people.
Skills Profile:
· Energized by challenges; driven to improve efficiencies, learn and grow
· Proactive self-starter with a desire for accountability
· Passion for delivering consistently exceptional customer experience
· Operates with the highest level of integrity
· Exceptional initiative, high energy and positive attitude
· Process driven with impeccable organization and prioritization abilities
· Exceptional problem solving and conflict resolution skills
· Impeccable follow-through and commitment to building and cultivating relationships
· Establish excellent “One Dealership” relationships with other departments to help deliver on our customer promise
Key Accountabilities & Objectives:
· Submit and process all warranty claims with consistent timeliness and accuracy
· Demonstrate consistent commitment and focus on achieving all deadlines for claims submissions and related paperwork
· Authorize claim eligibility
· Perform follow-up calls with customers
· Achieves high percentage of claims paid first time submitted
· Research, connect, and resubmit rejected claims within 5 days
· Reconcile vendor accounts
· Maintain accurate filing system of open claims holding for credit and authorization
- Maintain positive, professional working relationships with OEM representatives
- Follow up with factory and distributors regarding unpaid claims
- Identify and support opportunities for methods/process improvement
- Analyze problems, identify trends, and develop strategies to maximize claim process
- Complete reports as established by dealership
- Ensure all codes, operations, parts, and sublet charges of claims are accurate
- Provide technical information and assistance to employees as needed
- Verify history of vehicles prior to claim submission to audit mileage, in-service date, and past repair history
- Maintain knowledge base on claim procedures, coverage, bulletins, campaigns, etc.
- Assists fellow team members when required
- Communicate escalated concerns/issues to appropriate manager when required
- Provide feedback to management and maintain open communication on concerns, suggestions, requirements etc.
Special Requirements:
· Valid driver’s license
· Minimum High School Diploma
· Post Secondary Education Preferred
· Previous automotive dealership experience an asset
· Previous administrative experience required
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
Experience:
- Dealership: 1 year (required)
Work Location: In person
