The Kiosk & Ice Manager is responsible for the successful operation of All Beverage Kiosks and Ice Sales. They hire, train, manage, and oversee the Beverage Kiosk & Ice Sales teams to ensure members receive the highest level of customer service possible. Maximizing revenue potential, and eliminating any potential for leakage.
Oversee overall stock levels, manage distribution to outlets, and account for any damaged stock returned.
Maintain a detailed log of all inventory signed out from the reefer pad, including location and time.
Assist with the delivery and restocking of beverages across the site.
Lead, manage, and motivate the Beverage Kiosk & Ice Sales teams to ensure efficiency and high-quality customer service.
Serve as the main liaison between Beverage Kiosks, Ice Sales, and other departments, ensuring clear and timely communication.
Work closely with clerks and cashiers to maintain accurate records and cash handling, providing additional training as needed.
Review end-of-shift reconciliations, investigate discrepancies, and provide insights based on factors such as weather, customer trends, and operational challenges.
Upsell products based on directives from the Sales Director.
Coordinate all Beverage & Ice Sales schedules and notify upper management when additional shift coverage is required.
Develop and implement sales policies and procedures in alignment with Shambhala Music Festival’s mission.
Ensure compliance with all Health and Safety regulations and policies.
Continuously analyze processes to improve efficiency and reduce theft risks.
Review sales trends and provide recommendations for optimizing retail locations, décor, product selection, pricing, and overall sales strategy.
Perform other duties as assigned.
